Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Work Availability
Work Preference
Quote
Software
Timeline
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Harpreet Singh

Harpreet Singh

Summary

Accomplished General Manager with a proven track record at Tiger Car Rental, enhancing guest experiences and operational efficiency. Excelled in vendor interactions and operations management, achieving a 75% increase in daily business. Skilled in hospitality management and time management, adept at transforming challenges into opportunities for growth.

Overview

6
6
years of professional experience

Work History

General Manager

Tiger Car Rental
09.2021 - 05.2024
  • Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in 50% decrease in waste.
  • Introduced different special events and expanded customer demographics, increasing daily business by 75%.
  • Generated $22000 in additional revenue by growing customer base through outstanding service.
  • Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
  • Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel's financial health.
  • Analyzed market trends to adjust pricing strategies, keeping hotel competitive while maximizing profits.
  • Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.

Assistant Manager

Audi Canada
08.2020 - 09.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Customer Service Representative

Walmart
04.2018 - 05.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Certification in Wireless Networking - Computer Networking

George Brown College
Toronto, None
12-2019

Bachelor of Computer Applications - Computer Science

Desh Bhagat University
India
05-2016

Skills

  • Guest experiences
  • Vendor interaction
  • Office and staff streamlining
  • Operations Management
  • Hospitality Management
  • Cash Handling
  • Safety awareness
  • Reliability and punctuality
  • Multilingual Proficiency
  • Strong negotiation skills
  • Time management mastery
  • Goal Setting and Achievement

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Professional Working
Gujarati
Limited Working
Chinese (Mandarin)
Elementary
Spanish
Elementary

Accomplishments

  • Marketing - Implemented marketing strategies which resulted in 75% growth of customer base.
  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid time offTeam Building / Company RetreatsPaid sick leave4-day work weekStock Options / Equity / Profit Sharing

Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Software

POS

MS OFFICE

GOOGLE CALENDER

LOADLINK

SAP

GOOGLE SHEETS

BLUEBIRD

Timeline

General Manager

Tiger Car Rental
09.2021 - 05.2024

Assistant Manager

Audi Canada
08.2020 - 09.2023

Customer Service Representative

Walmart
04.2018 - 05.2019

Certification in Wireless Networking - Computer Networking

George Brown College

Bachelor of Computer Applications - Computer Science

Desh Bhagat University

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Harpreet Singh