Harpreet Singh
Calgary,AB
Summary
Dynamic and detail-oriented Guest Service Representative with a proven track record at Petro-Canada (Sabiha Malik), excelling in customer service and cash handling. Demonstrated ability to resolve complaints, ensuring high satisfaction rates, and foster guest loyalty. Skilled in computer applications and clear communication, contributing to a welcoming environment and repeat business.
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Sabiha Malik (Petro Canada)
02.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Education
Diploma - Business Administration
Bow Valley College
Calgary, AB09-2024
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Product Sales
- Complaint Handling
- Food and Beverage Area Setup
- Cash handling experience
- Shift change management
- Loyalty promotion
- Clear Communication
Languages
English
Professional Working
French
Elementary
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Guest Service Representative
Sabiha Malik (Petro Canada)
02.2023 - Current
- ServSafe Alcohol Certification - National Restaurant Association.
Diploma - Business Administration
Bow Valley College
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