Harpreet Singh
Brampton,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
King Tandoori
01.2023 - 08.2024
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Improved team efficiency with thorough training on customer service protocols.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
Education
Diploma - Tourism And Hospitality Management
Alpha College of Business And Technology
Scarborough, Canada12.2024
Skills
- Customer Service
- Guest Orientation
- Tourism industry knowledge
- Computer Skills
- Key Management System
- Complaint Handling
- Detail Oriented
- Guest accommodations
- Flexible Schedule
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Guest Service Representative
King Tandoori
01.2023 - 08.2024
Diploma - Tourism And Hospitality Management
Alpha College of Business And Technology
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