Harpreet Singh
Brampton,ON
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Teleperformance through adept conflict resolution and effective problem-solving skills. Skilled in cooking and food handling, with a commitment to maintaining high standards of cleanliness and organization. Achieved significant improvements in customer service metrics, contributing to business growth. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Cook
KFC Restaurant
09.2023 - Current
Customer Service Representative
Teleperformance
03.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Post-Degree Certificate - Internationl Business Management
Georgian College
Toronto, ON08.2024
Post-Degree Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2023
Bachelor"s Degree - Computer Applications Development
Punjabi University
Punjab, India05.2020
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Customer satisfaction measurement
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Cook
KFC Restaurant
09.2023 - Current
Customer Service Representative
Teleperformance
03.2021 - 12.2022
Post-Degree Certificate - Internationl Business Management
Georgian College
Post-Degree Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor"s Degree - Computer Applications Development
Punjabi University
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