Harpreet Singh
Angus,ON
Summary
Proven leader in sales and customer engagement, with a track record of fostering client relationships and driving results. Skilled in motivational leadership and excellent communication, consistently exceeding sales goals through strategic decision-making and team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a strong ability to manage time and attention to detail.
Overview
5
5
years of professional experience
Work History
Management Assistant
Enterprise Rent-A-Car
12.2023 - Current
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Oversaw training and onboarding process for all newly hired employees.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Drove sales and customer service while assisting guests with rental services.
Management Trainee
Enterprise Rent-A-Car
03.2023 - 12.2023
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Services Manager
Staples
08.2022 - 03.2023
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
Sales Supervisor
Staples
03.2020 - 08.2022
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Sales Specialist
Staples
06.2019 - 03.2020
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Education
Post-Degree Certificate - Data Analytics And Project Management
Georgian College of Applied Arts And Technology
Barrie, ON05.2019
Bachelor of Science - Computer Science
Punjabi University
Patiala, India07.2015
Skills
Sales and Customer Engagement
Client Relationships
Motivational Leadership
Relationship Building
Time Management
Excellent Communication
Teamwork and Collaboration
Attention to Detail
Decision-Making
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Management Assistant
Enterprise Rent-A-Car
12.2023 - Current
Management Trainee
Enterprise Rent-A-Car
03.2023 - 12.2023
Services Manager
Staples
08.2022 - 03.2023
Sales Supervisor
Staples
03.2020 - 08.2022
Sales Specialist
Staples
06.2019 - 03.2020
Post-Degree Certificate - Data Analytics And Project Management
Georgian College of Applied Arts And Technology
Bachelor of Science - Computer Science
Punjabi University
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