Harpreet Singh
Edmonton,AB
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 19 Years of progressive IT and accounts experience.
Overview
20
20
years of professional experience
Work History
Administration & IT Coordinator
DurabuiltWindows- Canada
01.2024 - Current
- Creating weekly reports for management
- Generating invoices on daily basis
- Updating payment status
- Dealing with suppliers (Bottero- , Glaston )
- Creating quotations & Delivery Slip
- Updating day to day Purchase order
- Creating Work instruction & Safety instruction
- Managing admin related works.
- Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
- Reduced downtime with proactive IT support and rapid issue resolution.
Assistant IT Desktop Support
Solution Control Systems – Canada
09.2023 - 01.2024
- Install and configure computer software, hardware, and peripheral equipment
- Maintain technical support procedures and reports
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintain inventory of all equipment
- Weekly reports.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
IT Engineer / IT Desktop Support
Al Mulla Rental & Leasing of Vehicle Equipment
06.2015 - 05.2023
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 85%.
- Handling oracle in house made software ( Rental & Leasing System)
- Performs the testing on oracle software solutions prior to implementation
- Implemented data backup and recovery procedures, safeguarding critical business information against potential loss.
- Train new system users and set up their accounts
- Updated Procedures and Work instructions
- Upgrading, installing, and configuring application software and computer hardware
- Managed Assist Register
- Prepared and weekly/monthly status reports for management (IT and Accounts)
- Managed Workflow for Credit Application, CRM & Customer Service.
- Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Diagnosed malfunctions in Oracle, directing support tickets to appropriate personnel for remediation.
- Maintained service schedule for software and hardware.
- Provided secondary training to personnel struggling with technological tools and systems.
- Provided technical support in both on-site and telephone consultations.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
Customer Service
AL SAYER Holding
03.2015 - 05.2015
- Boosted company reputation by delivering exceptional customer service to clients.
- Analyze volume of repairs by store monthly
- Prospect on day-to-day basis by phone, mail, and person to person
- Inspect all vehicles prior to delivery and explain and demonstrate operation of all current equipment
- Make appointments for customers to have accessories installed
- Work with Service and Parts Managers to ensure good communication and working relationships between departments
- Follow dealership guidelines for sale of accessories.
Customer Service
Al Mulla Rental & Leasing Co.
06.2013 - 02.2015
- Greet customers, complete necessary rental, or parking information, disclose rates, terms, and conditions of rental, and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options
- Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel
- Complete, review and submit various reports to the supervisor
- Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions
- Enter and maintain information in location logs
- Complete Car exchange requests in the computer system.
- Monitored and reported technical issues to deliver quality customer service.
Accounts Assist / System Co-ordination
Al Mulla Rental & Leasing Co
04.2004 - 05.2013
- Managing accounts of major clients such as U.S
- Army, National Defense Canada, I.T.T System Corporation, CSA Ltd, U.S Air force, U.S Army Corps of engineers, etc
- Coordinating with Army Finance and contracting offices regarding payment and other related issues
- Attending meetings with WAWF, and ITO (Installations transportation office) officers for solving issues related to online invoicing and payment
- Preparing damage claims for U.S Army and CSA Ltd
- Online Invoicing to U.S
- Army and payments
- (WAWF/ https://wawf.eb.mil/) & (DFAS / http://www.dfas.mil/)
- Clearing overseas payments made by the customers
- Provide customer service with a positive attitude
- Calculation of Incentive payable to receptionists and overtime payable
- Preparing Invoices & arranging for delivery & maintaining the records
- Attending customer queries
- Maintaining user-defined MIS systems (Management Information Systems)
- Ensuring the security of all MIS operations
- Providing technical support in evaluating, selecting, implementing, and maintaining systems and application software
- Assisting in developing and implementing MIS strategic, tactical, and operational plans and in evaluating and selecting hardware
- Troubleshooting – Software and Hardware.
Education
Master of Science - Information Technology
Lincoln University of Malaysia.
MalaysiaSkills
- Application support & Help Desk Management
- Well Knowledge of Business Intelligence, Business Object and Oracle Applications
- Exceptional Accounts, Administrative and coordination skills
- Advanced Levels of competency in using Microsoft Windows MAC & MS Office
- Technical Support
- Data Analysis
- IT Asset Management
- Hardware Installation
- Familiar with Cyber security Processes
- Proficient in creating project progress reports
- Customer Support
- Purchasing and IT procurement
- Technical understanding
- Risk Management
- Systems Installation, Configuration, and Upgrading
References
Reference upon request
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Administration & IT Coordinator
DurabuiltWindows- Canada
01.2024 - Current
Assistant IT Desktop Support
Solution Control Systems – Canada
09.2023 - 01.2024
IT Engineer / IT Desktop Support
Al Mulla Rental & Leasing of Vehicle Equipment
06.2015 - 05.2023
Customer Service
AL SAYER Holding
03.2015 - 05.2015
Customer Service
Al Mulla Rental & Leasing Co.
06.2013 - 02.2015
Accounts Assist / System Co-ordination
Al Mulla Rental & Leasing Co
04.2004 - 05.2013
Master of Science - Information Technology
Lincoln University of Malaysia.
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