Harpreet Singh
Fort St.John,British Columbia
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Allied Universal Security Services
12.2019 - 12.2022
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Onboarded new employees with training and new hire documentation.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed and motivated employees to be productive and engaged in work.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional, organized, and safe environment for employees and patrons.
Inside Sales Specialist
Bell Mobility
12.2017 - 12.2019
- Set up new accounts, established customer credit and set up payment methods.
- Answered customers' questions regarding products, prices, and availability.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Utilized data and analytics to identify target markets and understand customer needs.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed and deepened customer relationships to drive revenue growth.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Managed friendly and professional customer interactions.
- Collected information on sales and service issues to coordinate team-wide resolutions.
Store
Esso
12.2016 - 07.2018
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Security Supervisor
Guardaworld
05.2020 - 01.2022
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Conducted regular patrols of facility to detect and deter security threats.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Established and maintained close working relationships with local law enforcement officers.
- Supervised team of Number security personnel during shift.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
Education
Bachelor Of Business Administration And Management - Business Administration
Humber College
Toronto, ON01.2012
Skills
- Brand Management
- Cost Management
- Finance and Accounting Operations
- Cybersecurity
- Contract Development and Management
- Financial Statements
- Sales Activities
- Employment Law
- Human Resource Management
- Sell Products
- Team Leadership
- Verbal and Written Communication
- Business Management Principles
- Graphic Design
- Complex Problem-Solving
- Fire Safety Regulations
- Sales and Marketing
- Financial Forecasting
- Lead Generation
- Staff Management
- Budget Controls
- Maintenance and Repair Management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reducing the number of employees by installing Cameras and mirror to detect bad elements
Certification
- Security License- Since 2019
- First Aid certification 2019
- Health care security training 2021 December
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Security Supervisor
Guardaworld
05.2020 - 01.2022
Manager
Allied Universal Security Services
12.2019 - 12.2022
Inside Sales Specialist
Bell Mobility
12.2017 - 12.2019
Store
Esso
12.2016 - 07.2018
Bachelor Of Business Administration And Management - Business Administration
Humber College
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