Summary
Overview
Work History
Education
Skills
reference
Languages
Timeline
Generic

Harpreet Sandhu

Caledon,ON

Summary

Dynamic customer service professional with extensive experience at A&W, excelling in problem-solving and effective communication. Proven track record in managing customer inquiries and achieving high satisfaction rates. Skilled in complaint resolution and time management, ensuring seamless operations and positive customer experiences. Committed to fostering strong customer relationships and enhancing service quality.

Overview

3
3
years of professional experience

Work History

Customer Service Representative/Cashier

Wholesale club
Halifax, Nova Scotia
04.2021 - 11.2022
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Maintained a positive environment by addressing customer concerns promptly and professionally.
  • Answered customer inquiries and provided accurate information regarding products and services.

Supervisor/Customer Service Representative

A&W
Dartmouth, Nova Scotia
12.2019 - 11.2022
  • Handle sensitive customer inquiries with empathy, develop effective resolution strategies, and maintain high customer satisfaction standards.
  • Answered phone calls and created credit card disputes for at least 15 clients per day, while ensuring the safety and confidentiality of all customer financial information.
  • Manage and oversee all storage supplies for the restaurant.
  • Schedule activities (including shifts) for the restaurant's staff according to the restaurant.
  • Supervise each and every activity in the kitchen and dining room to ensure customer satisfaction.
  • Carry out maintenance on all restaurant equipment and records.

Education

Supply Chain Management - Commerce

St Clair College
Windsor, ON
08-2019

Bachelor of Commerce - Commerce

St Clair College
Windsor, ON
12-2018

Bachelor of Commerce - Commerce

Khalsa College
Amritsar,punjab
04-2016

Skills

  • Customer relationship management
  • Problem solving
  • Effective communication
  • Time management
  • Account management
  • Inbound call answering
  • Complaint resolution

reference

KIRANJEET KAUR ( KK1131)

Languages

English
Professional
HINDI
Professional
Punjabi
Professional

Timeline

Customer Service Representative/Cashier

Wholesale club
04.2021 - 11.2022

Supervisor/Customer Service Representative

A&W
12.2019 - 11.2022

Supply Chain Management - Commerce

St Clair College

Bachelor of Commerce - Commerce

St Clair College

Bachelor of Commerce - Commerce

Khalsa College

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