Harpreet Sandhu
Brampton,ON
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Operations Clerk
CEVA Logistics Inc.
03.2023 - Current
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
Stock Room Associate
Bath & Body Works
10.2022 - 02.2023
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Managed timely and effective replacement of damaged or missing products.
Night Security Guard
Legacy Security
04.2021 - 06.2022
- Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
- Responded to alarms, hazardous situations and other incidents and called police or fire departments to mitigate emergencies.
- Assisted in developing emergency response plans, contributing to a safer environment for all occupants.
- Prevented losses and damage by informing violators of policy and procedures and restraining trespassers.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Assistant Manager
Tim Hortons
02.2019 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Sales Associate
Ardene
01.2020 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Supply Chain Management - Canadian Business
St.Clair College
09.2021
BBA - Accounting; Business
St. Clair College of Applied Arts And Technology
Windsor, ON01.2020
Skills
- Warehouse Operations
- Microsoft Office
- Operational Excellence
- Scheduling appointments
- Customer Communication
- Professional and mature
- Database entry
- Staff Supervision
- Verbal and written communication
- Product Knowledge
- Sales processes
- Marketing strategy
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Operations Clerk
CEVA Logistics Inc.
03.2023 - Current
Stock Room Associate
Bath & Body Works
10.2022 - 02.2023
Night Security Guard
Legacy Security
04.2021 - 06.2022
Sales Associate
Ardene
01.2020 - 10.2020
Assistant Manager
Tim Hortons
02.2019 - 09.2021
Supply Chain Management - Canadian Business
St.Clair College
BBA - Accounting; Business
St. Clair College of Applied Arts And Technology
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