Harpreet Saini
Surrey,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
True North Management
04.2022 - Current
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Responded to customer inquiries via phone, email and web-based platforms.
Office Administrator
Italian Metal Works Ltd
02.2021 - 01.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Reconciled account files and produced monthly reports.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Office Administration/Receptionist
Med Pro Respiratory Care
01.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Collected card, check and cash payments, processed transactions and updated relevant records
- Managed multiple tasks and met time-sensitive deadlines
- Responded to inquiries from callers seeking information
- Organized, maintained and updated information in computer databases
- Collected and distributed messages to team members and managers to support open communication and high customer service
Education
Diploma - Marketing Management
Langara College
Vancouver, BC08.2023
High School Diploma -
Queen Elizabeth Secondary
Surrey, BC06.2019
Skills
- Accounting
- Microsoft excel,Outlook,Word,Powerpoint
- Effective Written and Verbal Communication
- Managing Operations and Efficiency
- Time Management
- Problem-Solving Techniques
- Recordkeeping and File Management
- Financial Records and Processing
- Call Center Operations
- Call Documentation Skills
Timeline
Customer Care Specialist
True North Management
04.2022 - Current
Office Administrator
Italian Metal Works Ltd
02.2021 - 01.2022
Office Administration/Receptionist
Med Pro Respiratory Care
01.2020 - 02.2021
Diploma - Marketing Management
Langara College
High School Diploma -
Queen Elizabeth Secondary
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