HARPREET MATHARU
Calgary
Summary
Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver
Prime Time Logistics
11.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Consumable Associate
Wal-Mart
09.2024 - 11.2024
- Perform inventory, organize shipments, organize pallets
- Stock aisles and rotate products as needed
- Enhanced customer satisfaction by providing timely and accurate product information.
Team Member
McDonalds
09.2024 - 11.2024
- Assist with taking customer orders, in store and Drive thru
- Process transactions via cash and card
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Retail Store Supervisor
Nacmine Store
01.2022 - 01.2024
- Supervised daily operations, including inventory management, staff scheduling, and cash handling
- Trained and coached employees on customer service, sales techniques, and safety procedures
- Managed customer inquiries and resolved complaints to ensure a high level of customer satisfaction
- Oversaw stocking and merchandising, ensuring shelves were well-stocked and displays were appealing
- Implemented and monitored compliance with store policies, safety protocols, and regulatory requirements
- Conducted opening and closing procedures, including balancing tills and securing the premises
Front End Manager in Operations
Tristar Management Services Ltd.
01.2018 - 01.2022
- Trained petrol station managers on operational efficiency, safety protocols, and customer service standards
- Managed escalated customer inquiries and complaints, ensuring prompt and effective resolution
- Led training and implementation of company reward programs at petrol stations
- Monitored and improved overall operational performance of petrol stations within the region
- Conducted regular audits to ensure compliance with safety and environmental regulations
- Collaborated with departments to enhance service delivery and streamline operations
Owner/Operator
Matharu Engineering Services
01.2015 - 01.2018
- Managed daily operations of an electrical workshop specializing in the installation of bumpers on semi-trucks
- Oversaw sales and customer interactions, ensuring client needs were met and fostering repeat business
- Engineered and customized iron products, including fabrication and welding, to meet specific customer requirements
- Managed inventory, procurement of materials, and maintained equipment to ensure smooth workflow
- Ensured compliance with industry regulations and safety standards across all projects
Call Centre Executive
Taxi for Sure
01.2015 - 12.2015
- Handled inbound and outbound calls to assist customers with booking taxis and resolving inquiries
- Provided accurate information on services, pricing, and availability to customers
- Managed customer complaints and escalations, ensuring timely resolution and satisfaction
- Coordinated with drivers and dispatch teams to ensure efficient taxi allocation and timely pickups
- Maintained detailed call logs and updated customer information in the system
- Assisted in training new call centre agents on customer service protocols and booking procedures
Education
B.Tech - Electrical Engineering
Rajasthan Technical University
Skills
- Customer Service
- Leadership
- Operations
- Sales & Relations
- Technical Skills
- Communication
- Problem-Solving
- Adaptability
- Valid Driver's license
- Time management
Languages
Punjabi
Native or Bilingual
English
Professional Working
Hindi
Native or Bilingual
Certification
- Forklift Licence
- First Aid/CPR
- Alberta Class 4 Driver's License
- ProServe Certification
- Alberta Security Licence
Timeline
Driver
Prime Time Logistics
11.2024 - Current
Consumable Associate
Wal-Mart
09.2024 - 11.2024
Team Member
McDonalds
09.2024 - 11.2024
Retail Store Supervisor
Nacmine Store
01.2022 - 01.2024
Front End Manager in Operations
Tristar Management Services Ltd.
01.2018 - 01.2022
Owner/Operator
Matharu Engineering Services
01.2015 - 01.2018
Call Centre Executive
Taxi for Sure
01.2015 - 12.2015
B.Tech - Electrical Engineering
Rajasthan Technical University
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