Harpreet Litt
Edmonton,Alberta
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Knowledge of Global Distribution Systems: Sabre, Amadeus, World Span, MARS/MACS. 10 Years’ experience in processing airlines reservation requests, baggage handling, refunds, and ticket change queries. Strong interpersonal skills such as problem-solving and negotiating. Developed teamwork, verbal and written communication skills while working in the aviation industry. Experienced in preparing weekly and monthly ADM/ARC/BSP reports. Knowledge of MS office Word, Excel, Power Point, MS Access, MS Vision and MS Project
Overview
15
15
years of professional experience
8
8
years of post-secondary education
3
3
Language
Work History
Asia Destination Specialist
Goway Travel
05.2023 - Current
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Generated reports on travel trends and customer feedback to inform business goals.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
- Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
Director
HA Travel And Tours
03.2019 - 03.2021
- Monitored and coordinated workflows to optimize resources.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Assistant Sales Manager
Dreams Travel & Tours Inc
, BC
03.2016 - 03.2019
- Promoted new market for boosting airline sales
- Collaborated with US and Canada offices to develop social media platform to promote sales for major airlines such as Delta Airlines, KLM, Air France, United Airlines, Virgin Atlantic, British Airways etc.
- Handled over 30 (average) client calls daily in professional manner
- Enhanced leadership skills by handling team of 07
- Developed marketing skills while promoting company on online platforms
- Daily team briefing to improve teamwork
- Developed training skills by providing training to new staff
- Identified process improvements to increase sales and service quality
- Monthly sales and team performance reports enhanced analytical skills
Airlines Reservations& Sales Senior Executive/Floor Supervisor
Onlineres Global Pvt Ltd ( SITA World Tours )
01.2009 - 03.2016
- Developed interpersonal skills by handling calls for reservations for multiple airlines i.e. Air Mauritius, Bangkok Airways, Hainan Airlines, Arik Air, Air Madagascar, Kenya Airways and Gulf Air
- Preflight loads and queue checking
- Handled refunds and ticket change queries which improved problem-solving skills
- Developed project management skills by handling 05 new GSA contracts
- Delegation of work to promote cooperation and team building
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Led projects and analyzed data to identify opportunities for improvement
- Worked with customers to understand needs and provide excellent service.
Education
TICO Certified
Travel Industry Council of Ontario
Toronto, ON 06.2023 - 06.2023
Certificate in Project Management and Professional Communication -
MacEwan University
09.2021 - 08.2022
Post-Graduation (Master of Arts - Sociology
Indira Gandhi National Open University (IGNOU)
06.2017 - 12.2019
BA - Sociology
Indira Gandhi National Open University (IGNOU)
06.2011 - 12.2014
Diploma - Aviation Services And Hospitality Management
Air Hostess Academy Pvt Ltd
06.2008 - 07.2009
Skills
Global Distribution Systems: Sabre, Amadeus, World Span,
Project Management
Problem-Solving
MS Office -Excel, Word, PowerPoint, Project, Visio and Access
Customer Service
Documentation Management
Decision-Making
Multitasking Abilities
Excellent Communication
Reliability
Additional Information
- KEY ACHIEVEMENTS , Awarded “Best Employee of the Year” in Onlineres Global Pvt Ltd (Sita World Tours)
- Appreciation award for promoting social work and volunteering for NGO by Delhi Society
- All India level position 780 in All India Level English Proficiency Test held in 2002-2003
Organized by CIPEL
Reference
Harvinderpal Singh Toor
Timeline
TICO Certified
Travel Industry Council of Ontario
06.2023 - 06.2023
Asia Destination Specialist
Goway Travel
05.2023 - Current
Certificate in Project Management and Professional Communication -
MacEwan University
09.2021 - 08.2022
Director
HA Travel And Tours
03.2019 - 03.2021
Post-Graduation (Master of Arts - Sociology
Indira Gandhi National Open University (IGNOU)
06.2017 - 12.2019
Assistant Sales Manager
Dreams Travel & Tours Inc
03.2016 - 03.2019
BA - Sociology
Indira Gandhi National Open University (IGNOU)
06.2011 - 12.2014
Airlines Reservations& Sales Senior Executive/Floor Supervisor
Onlineres Global Pvt Ltd ( SITA World Tours )
01.2009 - 03.2016
Diploma - Aviation Services And Hospitality Management
Air Hostess Academy Pvt Ltd
06.2008 - 07.2009