Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative

Harpreet Kaur Saini

Brampton,ON

Summary

Data entry operator with a year of experience and another year of experience as telemarketer in call center. Exceptional sales and customer service skills. Goal driven, energetic and proficient in computers and dialing software.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cargo Handler (pt)

FedEx Express
12.2022 - 11.2023
  • Communicated proactively with team members during high-pressure situations to maintain smooth workflows leading to successful shipment completions.
  • Coordinated effectively with shipping carriers to guarantee timely pick-up and delivery of shipments while minimizing delays or disruptions in the supply chain process.
  • Provided exceptional customer service by promptly addressing concerns, answering questions, and resolving issues related to cargo handling.
  • Enhanced cargo handling efficiency by implementing streamlined processes and procedures.
  • Collaborated with team members to optimize workflow, resulting in increased productivity and reduced errors.
  • Directed ground crews in loading and unloading of aircraft cargo or baggage.
  • Completed safe and timely specialty handling services such as inspections and special cargo management.
  • Maintained high standards of safety by adhering to regulations, guidelines, and best practices for cargo handling operations.
  • Upheld strict confidentiality standards when working with sensitive information related to customers, shipments, or proprietary company data to maintain trust and protect business interests.
  • Met aircraft configurations by security cargo and mail on pallets and in place.
  • Ensured accurate inventory control by conducting thorough checks and maintaining detailed records of incoming and outgoing shipments.
  • Participated in regular meetings with supervisors and colleagues to discuss performance metrics, areas for improvement, and initiatives for continuous growth.

Data Entry Operator

Puma Source Pvt Limited
06.2012 - 06.2013
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained files, records, and chronologies of entry activities.
  • Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
  • Communicated effectively with team members and management to ensure project specifications were understood, followed, and met at all times.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Collaborated with cross-functional teams, providing accurate data for reports, analyses, and presentations.

Administrative Assistant

Swami Vivekananda College
06.2013 - 12.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Masters of Computer Applications -

Punjab Technical University
05.2012

Bachelors of Computer Applications -

Punjab Technical University
04.2010

Skills

  • Verbal and written communication
  • Information confidentiality
  • Attention to detail
  • Warm calling
  • Data entry
  • Microsoft Office
  • Upselling and cross selling
  • Customer service
  • Strategic marketing

Languages

English, hindi , punjabi
Professional Working
English
Native or Bilingual

Certification

Best employee in fedex express.

Timeline

Cargo Handler (pt)

FedEx Express
12.2022 - 11.2023

Administrative Assistant

Swami Vivekananda College
06.2013 - 12.2014

Data Entry Operator

Puma Source Pvt Limited
06.2012 - 06.2013

Masters of Computer Applications -

Punjab Technical University

Bachelors of Computer Applications -

Punjab Technical University

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Harpreet Kaur Saini