Harpreet Kaur Randhawa
Cambridge
Summary
Detail-oriented professional with 7+ years of experience in customer-facing roles, financial systems, and administrative support. Skilled in handling high-volume inquiries, billing/account management, and ERP/CRM systems with accuracy and confidentiality. Recognized for strong communication, problem-solving, and ability to work under pressure while maintaining excellent customer service. Multilingual in English, French, Punjabi, and Hindi.
Overview
7
7
years of professional experience
Work History
Business Systems Analyst
Mohawk College of Arts and Technology
06.2022 - 03.2025
- Responded to student and staff inquiries regarding account access, transcripts, and system updates, ensuring clear communication and efficient issue resolution.
- Supported the implementation of a CRM to manage the student lifecycle, improving data accuracy and accessibility.
- Processed account changes, updates, and service requests, while safeguarding confidential academic and financial information.
- Handled test cases and records with accuracy, contributing to compliance and reliability of institutional systems.
Security Officer
Garda World Security
03.2021 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Customer Service Representative
Fido Solutions
03.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Education
Master of Arts -
Guru Nanak Dev University
Amritsar, India01.2016
Bachelor of Arts - undefined
Guru Nanak Dev University
Amritsar, India01.2014
Skills
- Customer Service & Client Support
- Billing, Payments & Account Adjustments
- ERP/CRM Systems (SAP, custom CRMs)
- Cash Handling & Financial Transactions
- Confidential Information Management
- Problem-Solving & Conflict Resolution
- Microsoft Office (Word, Excel, Outlook)
- High Accuracy & Attention to Detail
- Team Collaboration & Adaptability
Websites
Languages
English
Native or Bilingual
French
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Business Systems Analyst
Mohawk College of Arts and Technology
06.2022 - 03.2025
Security Officer
Garda World Security
03.2021 - 06.2022
Customer Service Representative
Fido Solutions
03.2018 - 01.2019
Bachelor of Arts - undefined
Guru Nanak Dev University
Master of Arts -
Guru Nanak Dev University