Harpreet Kaur Gill
Summary
Passionate and empathetic Early Childhood Education student with a strong commitment to creating safe, inclusive, and nurturing learning environments. Driven by personal experiences, I believe deeply in the Four Foundations of How Does Learning Happen? Belonging, Well-Being, Engagement, and Expression as guiding principles in supporting every child’s development. Known for my positivity, emotional intelligence, and ability to connect with children, I bring a warm, engaging presence and a dedication to helping every child feel seen, supported, and empowered to thrive.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative (Remote)
NQX
01.2024 - Current
- Generated qualified B2B leads for Bell sales representatives by researching and understanding potential client businesses.
- Conducted outreach through inbound and outbound calls, maintaining professional communication and relationship-building with business clients.
- Performed in-depth research to identify potential sales opportunities based on industry trends and business needs.
- Maintained and updated CRM and lead tracking systems with high attention to detail.
- Provided customer service support by answering inquiries and addressing concerns in a timely and professional manner.
- Managed large volumes of calls while maintaining data accuracy and meeting performance targets.
Bank Collector
MJR Capital Services Inc.
01.2023 - 06.2024
- Made outbound calls to consumers to collect on overdue accounts in a professional and compliant manner.
- Conducted financial capacity assessments to understand customers’ financial situations and recommend appropriate repayment solutions.
- Maintained compliance with industry regulations and internal company policies during all communications.
- Handled inbound calls and responded to inquiries regarding account status, payments, and settlements.
- Managed daily call targets and ensured productivity goals were consistently met or exceeded.
- Communicated with third-party lenders to coordinate account updates and resolution strategies.
- Maintained detailed records of customer interactions and file notes for accurate tracking.
- Followed up with consumers through phone calls and emails to negotiate payment arrangements and settlements.
Assistant Manager – Sales Team
Rogers Telecommunications at Spara Executives
01.2022 - 01.2023
- Managed and led a sales team of 5–7 individuals in a fast-paced retail and event-based environment.
- Trained new hires in sales techniques, customer service, and product knowledge.
- Conducted first and second-round interviews for incoming team members.
- Delivered regular office lectures and training sessions to improve team performance and communication.
- Played a key role in building and maintaining an organized, positive, and productive office culture.
- Ensured a high standard of customer service, including resolving complaints and answering questions about products and services.
- Supported sales management by tracking performance metrics and helping align team goals with company objectives.
- Facilitated direct, face-to-face customer engagement to drive awareness and sales of Rogers products.
Sales Associate
Party City – Trinity Mall
12.2021 - 04.2022
- Delivered friendly, positive customer service during high-traffic seasonal periods.
- Resolved customer complaints and answered product and event-related questions.
- Assisted customers in planning party events by tailoring product suggestions to their needs.
- Operated cash register for cash, credit, and check transactions accurately and efficiently.
- Restocked merchandise and maintained a clean, organized sales floor.
- Guided customers in locating items and navigating store layout.
- Maintained performance in a fast paced, high demand retail environment.
Receptionist / Compliance Manager
Sauble Beach Motor Inn
06.2019 - 09.2019
- Managed front-desk operations, including handling reservations in person and over the phone.
- Responded to guest concerns and compliance issues, such as noise complaints, injuries, and firewood calls.
- Oversaw motel social media accounts (Instagram, Twitter) and maintained third-party listings (Expedia, etc.).
- Supervised and coordinated a small team of five staff members to ensure daily operations ran smoothly.
- Responsible for opening and closing the motel during seasonal operations.
- Maintained appearance of the property, including gardening, housekeeping, laundry, and light renovation tasks (e.g., painting, minor repairs).
- Assisted with parking logistics and overall guest experience during peak summer periods.
Education
. - Early Childhood Education And Care
Algonquin College
OttawaSkills
- Child supervision & safety awareness
- Activity planning & engagement
- Play-based learning support
- Age-appropriate communication
- Behavior guidance & redirection
- Emotional regulation support
- Diapering, toileting, and hygiene routines
- Mealtime/snack supervision
- Nap time routines
- Encouraging independence in self-help skills
- Helping with fine & gross motor skills (eg, crafts, outdoor play)
- Building trusting relationships with children and families
- Teamwork with educators and supervisors
- Patience and empathy
- Strong communication skills
- Emotional intelligence
- Problem-solving
- Time management
- Adaptability and flexibility
- Attention to Detail
- Calm under pressure
- Conflict resolution
- Positive attitude and energy
Languages
English
Full Professional
Punjabi
Limited Working
Hindi
Limited Working
Certification
- First Aid & CPR/AED level C
- Vaccinated
Timeline
Call Center Representative (Remote)
NQX
01.2024 - Current
Bank Collector
MJR Capital Services Inc.
01.2023 - 06.2024
Assistant Manager – Sales Team
Rogers Telecommunications at Spara Executives
01.2022 - 01.2023
Sales Associate
Party City – Trinity Mall
12.2021 - 04.2022
Receptionist / Compliance Manager
Sauble Beach Motor Inn
06.2019 - 09.2019
. - Early Childhood Education And Care
Algonquin College