Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Harpreet Kaur Gill

Harpreet Kaur Gill

Summary

Passionate and empathetic Early Childhood Education student with a strong commitment to creating safe, inclusive, and nurturing learning environments. Driven by personal experiences, I believe deeply in the Four Foundations of How Does Learning Happen? Belonging, Well-Being, Engagement, and Expression as guiding principles in supporting every child’s development. Known for my positivity, emotional intelligence, and ability to connect with children, I bring a warm, engaging presence and a dedication to helping every child feel seen, supported, and empowered to thrive.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Call Center Representative (Remote)

NQX
01.2024 - Current
  • Generated qualified B2B leads for Bell sales representatives by researching and understanding potential client businesses.
  • Conducted outreach through inbound and outbound calls, maintaining professional communication and relationship-building with business clients.
  • Performed in-depth research to identify potential sales opportunities based on industry trends and business needs.
  • Maintained and updated CRM and lead tracking systems with high attention to detail.
  • Provided customer service support by answering inquiries and addressing concerns in a timely and professional manner.
  • Managed large volumes of calls while maintaining data accuracy and meeting performance targets.

Bank Collector

MJR Capital Services Inc.
01.2023 - 06.2024
  • Made outbound calls to consumers to collect on overdue accounts in a professional and compliant manner.
  • Conducted financial capacity assessments to understand customers’ financial situations and recommend appropriate repayment solutions.
  • Maintained compliance with industry regulations and internal company policies during all communications.
  • Handled inbound calls and responded to inquiries regarding account status, payments, and settlements.
  • Managed daily call targets and ensured productivity goals were consistently met or exceeded.
  • Communicated with third-party lenders to coordinate account updates and resolution strategies.
  • Maintained detailed records of customer interactions and file notes for accurate tracking.
  • Followed up with consumers through phone calls and emails to negotiate payment arrangements and settlements.

Assistant Manager – Sales Team

Rogers Telecommunications at Spara Executives
01.2022 - 01.2023
  • Managed and led a sales team of 5–7 individuals in a fast-paced retail and event-based environment.
  • Trained new hires in sales techniques, customer service, and product knowledge.
  • Conducted first and second-round interviews for incoming team members.
  • Delivered regular office lectures and training sessions to improve team performance and communication.
  • Played a key role in building and maintaining an organized, positive, and productive office culture.
  • Ensured a high standard of customer service, including resolving complaints and answering questions about products and services.
  • Supported sales management by tracking performance metrics and helping align team goals with company objectives.
  • Facilitated direct, face-to-face customer engagement to drive awareness and sales of Rogers products.

Sales Associate

Party City – Trinity Mall
12.2021 - 04.2022
  • Delivered friendly, positive customer service during high-traffic seasonal periods.
  • Resolved customer complaints and answered product and event-related questions.
  • Assisted customers in planning party events by tailoring product suggestions to their needs.
  • Operated cash register for cash, credit, and check transactions accurately and efficiently.
  • Restocked merchandise and maintained a clean, organized sales floor.
  • Guided customers in locating items and navigating store layout.
  • Maintained performance in a fast paced, high demand retail environment.

Receptionist / Compliance Manager

Sauble Beach Motor Inn
06.2019 - 09.2019
  • Managed front-desk operations, including handling reservations in person and over the phone.
  • Responded to guest concerns and compliance issues, such as noise complaints, injuries, and firewood calls.
  • Oversaw motel social media accounts (Instagram, Twitter) and maintained third-party listings (Expedia, etc.).
  • Supervised and coordinated a small team of five staff members to ensure daily operations ran smoothly.
  • Responsible for opening and closing the motel during seasonal operations.
  • Maintained appearance of the property, including gardening, housekeeping, laundry, and light renovation tasks (e.g., painting, minor repairs).
  • Assisted with parking logistics and overall guest experience during peak summer periods.

Education

. - Early Childhood Education And Care

Algonquin College
Ottawa

Skills

  • Child supervision & safety awareness
  • Activity planning & engagement
  • Play-based learning support
  • Age-appropriate communication
  • Behavior guidance & redirection
  • Emotional regulation support
  • Diapering, toileting, and hygiene routines
  • Mealtime/snack supervision
  • Nap time routines
  • Encouraging independence in self-help skills
  • Helping with fine & gross motor skills (eg, crafts, outdoor play)
  • Building trusting relationships with children and families
  • Teamwork with educators and supervisors
  • Patience and empathy
  • Strong communication skills
  • Emotional intelligence
  • Problem-solving
  • Time management
  • Adaptability and flexibility
  • Attention to Detail
  • Calm under pressure
  • Conflict resolution
  • Positive attitude and energy

Languages

English
Full Professional
Punjabi
Limited Working
Hindi
Limited Working

Certification

  • First Aid & CPR/AED level C
  • Vaccinated

Timeline

Call Center Representative (Remote)

NQX
01.2024 - Current

Bank Collector

MJR Capital Services Inc.
01.2023 - 06.2024

Assistant Manager – Sales Team

Rogers Telecommunications at Spara Executives
01.2022 - 01.2023

Sales Associate

Party City – Trinity Mall
12.2021 - 04.2022

Receptionist / Compliance Manager

Sauble Beach Motor Inn
06.2019 - 09.2019

. - Early Childhood Education And Care

Algonquin College
Harpreet Kaur Gill