HARPREET KAUR DHILLON
Summary
Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management, and inventory coordination. Proven history of innovative management and detail-oriented work. Qualified food service professional bringing TWO years of experience in the field. Focused on providing exceptional customer service and maintaining food safety.
Overview
12
12
years of professional experience
Work History
Store Manager
A&W Restaurants
07.2024 - Current
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory levels, implementing effective stock control measures to minimize shrinkage.
- Trained and mentored staff, fostering a high-performance team culture and enhancing employee engagement.
- Analyzed sales data to identify trends, driving strategic decisions for promotional initiatives.
- Oversaw compliance with company policies and safety standards, maintaining operational integrity across the store.
Material Handler
CTDI - Communications Test Design
07.2023 - 07.2024
- Perform a through review of customer all returns and will process through proprietary engineering software.
- Ensure high quality of work with every return processed.
- Ability to work cross-functionally within the department ia an asset.
- Ability to input data entry to CTDI systems via PC and Microsoft Excel.
- Sort, stage and load/unload cartons in an accurate, safe and efficient manner.
- Pick and packing using RF Scanner.
- Support returns supervisor with various tasks at hand.
Printers Supervisor
Printwell Printers
01.2023 - 03.2024
- Supervise, coordinate and schedule activities of workers who produce printing plates, process film, and print, bind and finish books, newspapers, business forms and other printed products.
- Establish methods to meet work schedules and coordinate work activities with other departments.
- Review and approve all job proofs and samples to ensure work quality meets client specifications.
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
Supervisor
A & W
10.2021 - 05.2023
- Supervise, coordinate and schedule the activities of staff who prepare, portion and serve food.
- Estimate and order ingredients and supplies required for meal preparation.
- Establish work schedules and procedures.
- Maintain records of stock, repairs, sales and wastage.
- Train staff in job duties, and sanitation and safety procedures.
- May participate in the selection of food service staff and assist in the development of policies, procedures and budgets.
- Ensure that food and service meet quality control standards.
Economics & Statistical Organisation of Punjab
11.2013 - 12.2019
- Perform multi functional organizational areas to identify necessity as well as type of research needed.
- Collect, analyzing and interpreting data.
- Refer to previous instances and findings to determine the ideal method for gathering data.
- Research about problems and determined the data required to answer specific questions and problems.
- Create surveys, questionnaires and polls to collect necessary information.
- To create and maintain database using statistical information to identify patterns, relationships, and problems.
Education
Post-Baccalaureate Diploma - Business Management
Canadore College
Brampton, ON04.2021
Post-Baccalaureate Diploma - Project Management
Sault College
Brampton, ON08.2020
Master of Arts - Education
Punjabi University Patiala
05.2013
Master of Science - Statistics
Punjabi University
04.2012
Skills
- Quantitative Skills
- Meticulous and Organized
- Business Operations Understanding
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Microsoft Office
- Visitor and Customer Relations
- Customer Service-Oriented
- Verbal and Written Communication
- Administrative Support
Timeline
Store Manager
A&W Restaurants
07.2024 - Current
Material Handler
CTDI - Communications Test Design
07.2023 - 07.2024
Printers Supervisor
Printwell Printers
01.2023 - 03.2024
Supervisor
A & W
10.2021 - 05.2023
Economics & Statistical Organisation of Punjab
11.2013 - 12.2019
Post-Baccalaureate Diploma - Project Management
Sault College
Master of Arts - Education
Punjabi University Patiala
Master of Science - Statistics
Punjabi University
Post-Baccalaureate Diploma - Business Management
Canadore College
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