Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harpreet Kaur

Brampton,ON

Summary

Driven professional with a proven track record in customer service and administrative support, notably at First Care Transportation. Skilled in problem-solving and data entry, I enhanced customer satisfaction and streamlined processes, leading to increased loyalty and efficiency. Expertise in account management and critical thinking further supports my ability to deliver exceptional results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

First Care Transportation
Brampton, ON
10.2023 - 06.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Warehouse Worker

SCI Logistics
01.2023 - 10.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted heavy materials.

Bookkeeping Assistant

KP Accountant
Brampton, ON
10.2021 - 12.2022
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Maintained inventory of office supplies and placed orders.
  • Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.

Education

Master of Arts -

Kurukshetra University
India
05.2013

Bachelor of Arts -

Kurukshetra University
India
05.2011

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Administrative Support

Languages

English
Full Professional
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

First Care Transportation
10.2023 - 06.2024

Warehouse Worker

SCI Logistics
01.2023 - 10.2023

Bookkeeping Assistant

KP Accountant
10.2021 - 12.2022

Master of Arts -

Kurukshetra University

Bachelor of Arts -

Kurukshetra University
Harpreet Kaur