Open To Work
Harpreet Kaur
Amazon Robotics Fulfillment Center
Brampton,Canada
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service RepresentativeManagerSupervisorTeam Leader
Work Type
Full TimePart TimeContract WorkSeasonal Work
Location Preference
RemoteOn-Site
Location:
Brampton, CanadaBrampton, ON
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
Important To Me
Career advancementFlexible work hoursCompany CulturePersonal development programsWork from home option
11
years of professional experience
2
Languages
Results-driven professional with 8 years in retail management and customer service. Expertise in team leadership, daily operations, inventory management, and complaint resolution. Committed to enhancing team performance and operational efficiency while delivering exceptional customer experiences. Holds an MBA in Human Resources and a Graduate Certificate in Global Business Management, seeking a Supervisor, Assistant Manager, Store Manager, or Operations Supervisor position.
Work History
Lead Warehouse Associate L1
3 Years- Led warehouse associates through picking, packing, stowing, and shipping workflows.
- Coordinated daily workload to maintain smooth fulfillment center operations.
- Trained new associates on safety procedures, quality checks, and equipment operation.
- Monitored inventory accuracy using handheld scanners and warehouse management systems.
Team Lead
6 Months- Supervised bakery production workflows, balancing staffing, scheduling, and daily output
- Coordinated mixing, proofing, baking, and packaging activities to maintain product consistency
- Trained new associates on food safety, sanitation, and equipment operation
- Monitored ingredient inventory and rotated stock to support freshness and waste control
Customer Service Representative
2 Years 11 Months- Resolved customer inquiries for accounts, transactions, and banking services with prompt, accurate guidance.
- Assisted customers with internet banking, mobile banking, and ATM-related issues.
- Processed deposits, withdrawals, transfers, and cheque requests while maintaining transaction accuracy.
- Verified KYC documents and updated customer records in compliance with banking procedures.
Store Manager
3 Years 9 Months- Led store staff scheduling, task allocation, and on-floor supervision for consistent performance.
- Managed daily store operations, ensuring smooth billing, merchandising, and customer service workflows.
- Reviewed sales trends and aligned team focus with store targets and customer demand.
- Monitored inventory levels, coordinated stock replenishment, and reduced out-of-stock issues.
- Handled customer inquiries, complaints, and escalations while maintaining a positive customer experience.
- Trained and supported staff on customer service, store procedures, product knowledge, and operational standards.
- Monitored cash handling, billing accuracy, store presentation, cleanliness, and compliance with daily procedures.
Education
Graduate Certificate – Global Business Management - Business Management
MBA - Human Resources Management
Skills
Customer Relationship Management | Retail Operations | Team Coordination | Staff Training | Inventory control | Cash Handling | Complaint resolution | Sales Support | Process Documentation | Inventory Reporting | Warehouse Data Management | Microsoft Excel | Microsoft Word | Microsoft Outlook | PowerPoint | Google Workspace | Problem Solving | Time Management | Multitasking
Problem Solving
Time Management
Multitasking
Warehouse Operations
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Lead Warehouse Associate L1
Amazon Robotics Fulfillment Center
09.2023 - CurrentRead More
Team Lead
Bakery
02.2022 - 08.2022Read More
Customer Service Representative
State Bank of India (SBI)
08.2019 - 07.2022Read More
Store Manager
Vishal Mega Mart Hoshiarpur
06.2015 - 03.2019Read More
Mohawk College of Applied Arts And Technology
Graduate Certificate – Global Business Management from Business Management
Read More
Lovely Professional University
MBA from Human Resources Management
Read More
• Dean's List – Lovely Professional University & Mohawk College • Outstanding Customer Service Award
- Dean’s List – Lovely Professional University & Mohawk College – Recognized for strong academic performance and consistent achievement.
- Outstanding Customer Service Award – State Bank of India (SBI) – Recognized for delivering exceptional customer service, professionalism, and effective customer relationship management.