HARPREET KAUR
Hamilton,Canada
Summary
Results-driven administrative professional with over five years of experience optimizing workflows and enhancing team productivity. Led initiatives that improved operational efficiency and ensured compliance with health and safety standards. Managed high-volume tasks while guiding teams to surpass performance targets and maintain quality control.
Overview
8
8
years of professional experience
Work History
Fulfillment Associate
Amazon Fulfilment Center
Hamilton, Canada
03.2022 - Current
- Streamlined stowing procedures: consistently meeting targets by organizing 400-500 small items and 190-250 large/heavy items per shift as a result of it Achieving recognition for top-tier productivity, consistently ranking in the top 10 every week.
- Team Leadership: Optimized operational workflows, reducing tailors’ dwell time to under 24 hours, which improved turnaround times and helped to achieve operational efficiency goals.
- Workflow Optimization: Identifying opportunities for process improvement and implementing changes to optimize workflow efficiency, resulting in a 15% increase in team productivity and a 10% reduction in process time.
- Quality Control: Ensuring that all processes and tasks are completed with a high level of accuracy and quality, meeting Amazon's standards which led to reduction in quality DPMO (Defects Per Million Opportunities) from 37K to 24K.
- Reduced error rates in quality, including bin filter and Nike multiple events by 10% and drops by 12% through continuous coaching and mentoring of team members.
- Coached team on quality standards and process reconciliation, enhancing overall compliance and accuracy.
- Facilitated effective team communication: Effectively communicating with team members and mentored associates, leading efforts to reduce Non-Standard Time Allocation (NSTA) by 6% on my shift, resulting in workflow and reduced delays.
- Monitored safety compliance daily, ensuring adherence to safety and quality standards, resulting in improved operational consistency and a safer work environment.
Problem Solver
Amazon Fulfilment Center
Hamilton, Canada
03.2022 - Current
- Managed high-volume problem-solving: Handled over 1,000 problem-resolution packages per shift, achieving 30% higher resolution rate than peers, reducing backlog and enhancing delivery estimate accuracy.
- Minimized operational delays: Addressed product defects through precise routing and timely processing, reducing operational delays by 15% and enabling team to consistently meet 98% delivery targets.
- Streamlined inventory processes to enhance operational efficiency.
- Trained new staff on safety protocols and proper equipment usage.
- Managed workflow to ensure timely order fulfillment and accuracy.
Ambassador’s duties
Amazon Fulfilment Center
Hamilton, Canada
03.2022 - Current
- Led and mentored team of 20 new associates, instilling warehouse procedures and fostering collaborative culture, enhancing team morale and productivity.
- Cross-training initiative: Leading cross-training program, improving operational flexibility and allowing the warehouse to meet a 30% spike in demand during peak periods without needing additional temporary staffing, resulting in a 10% reduction in overtime costs.
- Developed and conducted training sessions on safety protocols and operational best practices, reducing onboarding time by 20% and facilitating quicker integration of new hires.
- Coached new hires, increasing stow rates by 200-350 units per hour, directly contributing to achievement of operational goals.
Outbound Seasonal Process Assistant
Amazon Fulfilment Center
Hamilton, Canada
02.2026 - 08.2026
- Streamlined same-day delivery operations for accurate and timely processing of customer orders.
- Managed staffing allocation and assigned daily roles based on operational priorities and workload demands.
- Monitored workflow performance to support associates in meeting productivity, quality, and delivery targets.
- Resolved operational issues to minimize delays and maintain efficient same-day delivery processes.
- Ensured compliance with Amazon's safety, quality, and operational standards during outbound activities.
- Collaborated with leadership and team members to enhance workflow efficiency and boost customer satisfaction.
Produce Department Manager
Walmart Canada, Inc.
Oakville, Canada
11.2021 - 01.2022
- Adheres to all company policies and standard operating procedures
- Adhering to standards and policies for cold chain compliance, thermometer calibrations, temperature recording, food handling, product rotation, sell-by dates, and expiration dates
- Assigned tasks to team members and supervised approximately 20 employees to enhance workflow efficiency.
- Maintained reports and records of department orders, achieving a 70% reduction in damage.
- Prepared inventory reports to track levels, contributing to maximum sales of 80%.
Bakery and Deli Department Manager
Walmart Canada, Inc.
Yorkton, Canada
08.2018 - 11.2021
- Managed daily operations of department, ensuring effective staffing and precise resource allocation.
- Assisting Management Team to increase district sales from 60% to 85% and reduce wastage of food by 90%.
- Ensured consistency in daily operations by adhering to 'One Best Way' standards.
- Responded promptly to customer calls to enhance service quality.
- Addressed customer complaints, examined returned merchandise, and resolved issues to maintain positive public relations.
Education
Full-Time Diploma - Accounting and Payroll
CDI College
Brampton, ON04-2026
Human Resources Essentials - London, ON
Fanshawe College
London, ON04-2026
Graduate certificate - Global Business Management
Parkland College
Yorkton, SK04-2019
Bachelor of Education - Chandigarh, India
PANJAB UNIVERSITY
Chandigarh, India07-2012
Master of Commerce - Business Administrative
PANJAB UNIVERSITY
Chandigarh, India06-2010
Bachelor's Degree of Commerce - Business Administrative
GNDU University
Amritsar, India07-2008
Skills
- Inventory management
- Process coordination and scheduling
- Operational reporting
- Data analysis
- Time management and multitasking
- Safety training
- Conflict resolution and problem solving
- Safety training
- Customer service excellence
- Microsoft Office skills
- Operational reporting
Awards
- Status of Dean’s Honor list in Global Business Management
- Status of Graduate with Distinction in Global Business Management
- Certificate of excellence as Department Manager (Walmart)
Timeline
Outbound Seasonal Process Assistant
Amazon Fulfilment Center
02.2026 - 08.2026
Fulfillment Associate
Amazon Fulfilment Center
03.2022 - Current
Problem Solver
Amazon Fulfilment Center
03.2022 - Current
Ambassador’s duties
Amazon Fulfilment Center
03.2022 - Current
Produce Department Manager
Walmart Canada, Inc.
11.2021 - 01.2022
Bakery and Deli Department Manager
Walmart Canada, Inc.
08.2018 - 11.2021
Full-Time Diploma - Accounting and Payroll
CDI College
Human Resources Essentials - London, ON
Fanshawe College
Graduate certificate - Global Business Management
Parkland College
Bachelor of Education - Chandigarh, India
PANJAB UNIVERSITY
Master of Commerce - Business Administrative
PANJAB UNIVERSITY
Bachelor's Degree of Commerce - Business Administrative
GNDU University