HARPREET KAUR
Yorkton,SK
Summary
Dedicated retail and hospitality professional with expertise in customer service and team training. Proven ability to maintain high standards of service while managing operational tasks effectively. Committed to fostering positive customer relationships and driving team performance to meet and exceed business targets.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Assistant Manager
Tim Hortons
Yorkton, Saskatchewan
03.2026 - Current
- Resolved customer complaints promptly to maintain positive dining experiences.
- Ensured compliance with health and safety regulations within the workplace.
- Collaborated with team members to streamline service during peak hours, improving customer satisfaction.
- Collaborated with team members to enhance service efficiency during peak hours.
- Led regular staff meetings to share updates and gather feedback for operational improvements.
- Conducted regular staff meetings to communicate updates and solicit feedback for improvements.
- Worked with management on strategic planning to achieve business objectives.
Team Member
Tim Hortons
Yorkton, Canada
09.2024 - 03.2026
- Contributed to team meetings by strategizing improvements to enhance service delivery.
- Engaged in regular training sessions to deepen product knowledge and elevate service skills.
- Completed regular training sessions to expand product knowledge and elevate service skills.
- Coordinated with team members to maintain efficient service flow during peak times.
- Operated cash registers, accurately processing customer payments.
- Maintained high standards of cleanliness around equipment to promote safety and efficiency.
- Adapted to different roles to maintain workflow efficiency to meet dynamic team needs.
- Built and nurtured relationships with peers and upper management for effective collaboration.
Volunteer
Life with a Baby
Niagara, Canada
04.2024 - 08.2024
- Planned and conducted fundraising and research activities, boosting community participation in local events.
- Supported visitors with information to enhance experiences and facilitate seamless event operations.
- Collaborated with volunteers on projects, fostering teamwork and strengthening community connections.
- Demonstrated effective communication skills while interacting with guests, sponsors, and community members.
- Supported visitors by providing information to optimize experiences and ensure smooth event flow.
Sales Associate
Ardene Store
Brampton, Canada
01.2024 - 08.2024
- Delivered exceptional customer service by assisting consumers with product recommendations, boosting sales and repeat business.
- Organized checkout space to improve customer shopping experience and store presentation.
- Processed transactions accurately through point-of-sale systems, ensuring effective cash management.
- Maintained organized checkout space to enhance customer shopping experience and store presentation.
- Processed transactions accurately through point-of-sale systems while managing cash effectively.
- Coordinated with team members to achieve sales targets and elevate customer service quality.
Education
Global Business Management -
Suncrest College
Yorkton, SK04-2025
Management in Community Services -
Conestoga College
Milton, ON08-2024
Bachelor of Science -
Punjab University
Punjab, India05-2019
Skills
- Sales support
- Multitasking
- Multitasking and efficiency
- Effective communication
- Staff training
- Leadership
- Team collaboration
- Conflict resolution
- Communication skills
Volunteer Experience
Volunteer, Life with a Baby, Niagara, ON, 04/01/24, 08/31/24, Assisted in planning and conducting fundraising and research activities, which contributed to the success of local activities., Supported visitors by providing information, optimizing their experience and delivering seamless event flow., Collaborated with volunteers on various projects, enhancing teamwork and reinforcing community engagement., Enhanced organizational skills while working with diverse parents during various events such as stroller walk, mental health session and parenting confidently workshops by performing different tasks., Demonstrated good communication skills while handling guests, sponsors, and community members.
Certification
- Food Safety Certification
- WHMIS
Timeline
Assistant Manager
Tim Hortons
03.2026 - Current
Team Member
Tim Hortons
09.2024 - 03.2026
Volunteer
Life with a Baby
04.2024 - 08.2024
Sales Associate
Ardene Store
01.2024 - 08.2024
Global Business Management -
Suncrest College
Management in Community Services -
Conestoga College
Bachelor of Science -
Punjab University