Harpreet Kaur
Brampton
Summary
Results-driven manager with expertise in safety procedures, customer service, and staff training. Proven ability to optimize scheduling and inventory management to enhance operational efficiency.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Manager
Good Earth Coffeehouse
Mississauga Hospital , Mississauga
11.2025 - Current
- Supervised daily operations, enhancing workflow and elevating customer satisfaction.
- Managed inventory levels to maintain stock availability and freshness of products.
- Coordinated scheduling to maximize team coverage during peak hours.
- Implemented health and safety protocols to ensure a clean work environment.
- Trained and supported staff in coffee preparation and customer service techniques.
- Assisted in developing promotional strategies that increased customer engagement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Barista and Foodista
Good Earth Coffeehouse
Credit Valley Hospital Mississauga
10.2024 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Ensured cleanliness and organization of coffee preparation area and equipment for efficient service.
- Provided exceptional customer service to create memorable guest experiences.
- Prepared and organized ingredients for meal preparation and cooking tasks, supporting timely service.
- Maintained cleanliness of kitchen equipment and work areas.
- Followed food safety guidelines to ensure safe food handling practices.
Front Desk Receptionist
College
North York
01.2024 - 11.2024
- Managed multi-line phone system, screening calls efficiently.
- Scheduled appointments and maintained calendar for office staff.
- Processed incoming mail and distributed it to relevant departments.
- Coordinated with security to ensure visitor check-in procedures were followed.
- Maintained clean and organized reception area for positive first impressions.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
Associate of Applied Science - Hospital Administration
Cambrian College of Applied Arts And Technology
North York04-2025
High School Diploma -
SGHPS
Punjab05-2022
Skills
- Operational management
- Health administration
- Policy and procedure development
- Staff training
- Scheduling coordination
- Team leadership
- Cross-functional teamwork
- Safety procedures
- Communication skills
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Professional
Certification
Food Handler Certificate
References
References available upon request.
Timeline
Manager
Good Earth Coffeehouse
11.2025 - Current
Barista and Foodista
Good Earth Coffeehouse
10.2024 - Current
Front Desk Receptionist
College
01.2024 - 11.2024
Associate of Applied Science - Hospital Administration
Cambrian College of Applied Arts And Technology
High School Diploma -
SGHPS