Harpreet Kaur
Brampton,ON
Summary
Dynamic customer service professional with extensive experience at Sterlin Inn and Spa, excelling in guest relations and problem-solving. Proven ability to enhance customer satisfaction through efficient check-in processes and effective communication. Fluent in English and Hindi, skilled in cash handling and maintaining data confidentiality, ensuring a seamless experience for all guests.
Overview
7
7
years of professional experience
Work History
Creator Analyst
Social Media
03.2024 - Current
- Film & TV content analysis
- Movie/TV show reviewing and rating
- Metadata tagging & categorization
- Trend identification & audience engagement
- Knowledge of genres, tropes, and storytelling techniques
- SEO & content discoverability strategies
- Strong written and verbal communication .
Front Desk Agent
Sterlin Inn and Spa
05.2024 - 06.2025
- Greeted and assisted guests, ensuring a welcoming atmosphere upon arrival.
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Handled reservations and inquiries using property management systems to streamline operations.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly.
- Collected room deposits, fees, and payments.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
Live Chat Agent
Shopify Dbso
04.2019 - 09.2021
- Assisted customers with inquiries through live chat, ensuring prompt and accurate responses.
- Resolved technical issues by guiding users through troubleshooting steps and providing solutions.
- Documented customer interactions in CRM system for reference and follow-up actions
- Assist customers with product details, pricing, orders, and services. Resolve basic issues such as login problems, order tracking, refunds.
- Collaborated with team members to improve response times and enhance customer satisfaction scores.
- Worked closely with each customer to carefully resolve issues within timely fashion.
Education
Bachelor of Arts - Logistics And Supply Chain Management
St Clair College
Windsor08.2020
BBA - Accounting And Finance
St Clair College
Windsor 08.2019
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Clerical duties
- Fluent in English and Hindi
- Data confidentiality
Languages
English
Professional Working
Timeline
Front Desk Agent
Sterlin Inn and Spa
05.2024 - 06.2025
Creator Analyst
Social Media
03.2024 - Current
Live Chat Agent
Shopify Dbso
04.2019 - 09.2021
Bachelor of Arts - Logistics And Supply Chain Management
St Clair College
BBA - Accounting And Finance
St Clair College