Harpreet Kaur
Abbotsford,BC
Summary
Dedicated Shift Supervisor with proven skills in customer service, team training, and conflict resolution. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Shift Supervisor
Tim Hortons
Chilliwack, British Columbia
09.2025 - Current
- Supervised daily operations to ensure smooth service delivery.
- Scheduled shifts to optimize team coverage during peak hours.
- Trained new team members on customer service protocols.
- Assisted in resolving customer complaints effectively and promptly.
- Provided feedback to team members to enhance performance and teamwork.
- Managed inventory levels and restocked supplies as needed.
Shift Supervisor
Tim Hortons
Cobourg, Ontario
03.2023 - 08.2025
- Collaborated with staff to ensure a clean and organized workspace, enhancing overall team efficiency.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on strengths, optimizing workflow and productivity.
- Completed opening and closing duties, ensuring smooth business operations and readiness for customer service.
Customer Service Representative
Giant Tiger
Peterborough, Ontario
07.2023 - 07.2025
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Security Officer
Peterborough Memorial Centre
Peterborough, Ontario
03.2024 - 01.2025
- Monitored facility access and ensured compliance with security protocols.
- Conducted regular patrols to maintain a safe environment for visitors and staff.
- Guarded restricted areas to prevent unauthorized entry.
- Responded promptly to incidents and reported them to management for further action.
- Documented daily activities and incidents in detailed reports for record-keeping.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Cashier/Server
Fulford Bistro
Peterborough, Ontario
01.2024 - 03.2024
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Provided exceptional customer service in fast-paced dining environment.
- Processed transactions accurately using point-of-sale system.
- Brought food and beverages to the table in a timely manner.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
2 Year Diploma - Hospitality Hotel And Restaurant Operation
Sir Sanford Fleming College
Peterborough, ON04-2024
High School Diploma -
Bibi Sharan Kaur Khalsa College
India04-2019
Skills
- Employee training
- Customer service
- Shift scheduling
- Inventory management
- Cash handling
- Relationship building
Certification
Smart Serve 11/24/23, 11/22/28
References
References available upon request.
Timeline
Shift Supervisor
Tim Hortons
09.2025 - Current
Security Officer
Peterborough Memorial Centre
03.2024 - 01.2025
Cashier/Server
Fulford Bistro
01.2024 - 03.2024
Customer Service Representative
Giant Tiger
07.2023 - 07.2025
Shift Supervisor
Tim Hortons
03.2023 - 08.2025
2 Year Diploma - Hospitality Hotel And Restaurant Operation
Sir Sanford Fleming College
High School Diploma -
Bibi Sharan Kaur Khalsa College