Harpreet Kaur

Duties As Admin Assistant and Scheduler

Working closely with Executive director and office manager.

Prepare OT and Sick time report weekly basis

Covering office manager vacation. working as assistant office manager.

• Oversee day-to-day office operations to ensure smooth functioning of the care home
• Manage front desk/reception, including greeting visitors and handling inquiries
• Maintain resident records, staff files, and confidential documents in compliance with privacy laws (HIPAA/PHIPA, etc.)
• Coordinate office supplies, equipment maintenance, and vendor resident billing, invoicing, payment processing, and insurance documentation
  Track accounts payable/receivable and assist with budget monitoring
  Process payroll or prepare payroll information for HR/finance
  Monitor spending and maintain financial records for auditsHuman Resources & Staffing Support
  
  Assist with onboarding new employees, including paperwork, credentials, and orientation scheduling
  Maintain staff schedules, track attendance, and manage shift changes
  Support compliance with training requirements and performance documentation
  Coordinate communication between management and staffRegulatory & Compliance Tasks
  
  Maintain compliance with long-term care regulations, inspections, and reporting requirements
  Organize documentation for state/provincial licensing, accreditation, and audits
  Ensure accurate incident reporting and record keeping
  Implement policies related to residents’ rights, safety, and privacyResident & Family Support
  
  Respond to resident and family inquiries professionally and promptly
  Schedule care conferences and visits with clinical staff
  Help residents and families with forms, billing questions, and service coordinationLeadership & Team Support
  
  Supervise administrative staff and provide training, guidance, and performance feedback
  Develop and improve office procedures to enhance efficiency
  Ensure positive communication and workflow between departments (nursing, dietary, housekeeping, etc.)

developing and maintaining staff schedules to ensure adequate coverage of all shifts and coordinate with staff to manage shift preference, availability and time-off requests.

• Addressing staff storages or surpluses by adjusting schedules, arranging for temporary coverage, or recruiting new staff.
• Ensuring that scheduling practices comply with labor laws, including maximum working hours, rest periods and overtime regulations.
• Track staff attendance and punctuality, and address any issues or patterns of concern and also generating reports and maintaining records of staff.
• Ensuring accurate and timely processing for all employees
• Prepare and submit payroll reports to management.
• Respond to payroll-related enquires from employees such as questions about paychecks, deductions or benefits.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

• Trained new employees on company policies and strong sales techniques
• Responded promptly to customer queries to increase overall satisfaction
• Monitored competitor trends and market shifts to maintain company relevance
• Updated and expanded client databases within assigned territory.
• Cold called potential customers to generate leads.
• Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
• Forecasted sales numbers to gauge product and campaign success.
• Stayed current on customer trends and requirements.
• Followed up with customers after sales to gain feedback
• Used knowledge of company products and services to recommend solutions to customers
• Entered customer transaction information into company databases.
• Highlighted new products and company promotions during sales pitches.