Harpreet Kaur
Surrey,British Columbia
Summary
To obtain a position with your company as an Administrative/ Office assistant which would allow me to completely utilize and expand my knowledge and skills towards providing exceptional levels of customer service.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Rosedale Transport
04.2024 - Current
- Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
- Trained new team members on procedures and customer service best practices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
Inventory Control Specialist/Customer Service Specialist
TAS Refrigerated Distribution Inc
02.2022 - 01.2024
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Input data in excel to create updated status reports for quick reference of project progress and deadlines.
- Audited and corrected discrepancies in inventory numbers.
- Checked prices and calculated totals for accurate invoice processing.
- Dealing with day to day customer inquiries over the phone calls, emails and in person
Office Administrator
TAS Refrigerated Distribution Inc
10.2021 - 11.2021
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Interacted with customers by phone, email or in-person to provide information.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Receptionist
Mainland Ford
05.2021 - 10.2021
- Resolved customer problems and complaints.
- Collected payments from clients and updated account balances.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Set sales,finance appointments for customers
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Office Administrator
Best Transport Image Ltd
05.2020 - 05.2021
- Taking care of all the accounts receivables and payables
- Everyday billing and handling paperwork
- Taking care shipping and receiving
- Working along with dispatch team
- Taking care of day to day emails
- Handling all the customers inquiries professionally
- Daily outgoing and incoming phone calls
Administrative Assistant
Monaro Marine Ltd
02.2020 - 03.2020
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
Administrative Assistant
Buy Low Foods
07.2019 - 02.2020
- Handling all the incoming and outgoing calls
- Billing / Invoicing
- Daily accounts receivables
- Day to day data entry excel/ microsoft office
- Daily mail distribution
- Handling everyday incoming and outgoing emails
- Ensuring that all the shipping and receiving paperwork gets done
Receptionist
Coastal Ford Burnaby
08.2018 - 06.2019
- Professionally assisting with all the customer needs
- Handling all the incoming and outgoing calls
- Professionally answering all the emails
- Ensuring all the sales schedule are accurately displayed for reference
- Handling all deposit needed to taken from customers
- Day to day data entry
Crew Member
McDonald's
04.2017 - 05.2018
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Supported great dining and meal experiences for guests.
- Worked front counter, drive-thru and other areas.
Education
Associate of Arts - Criminology
Kwantlen Polytechnic University
Surrey, BC06.2019
High School Diploma -
S.B.B.S Secondary School
India 03.2015
Skills
- Tri-lingual ( English, Hindi, Punjabi )
- Precise and very detailed oriented
- Extremely organized
- Eager to learn and expand knowledge in customer service
- Excellent computer skills including quickbooks, excel, microsoft word, outlook
- Book keeping
- Dispatching
- Accounting experience with payments collecting
- Respectful and very responsive
- Excellent customer service skills
Timeline
Customer Care Representative
Rosedale Transport
04.2024 - Current
Inventory Control Specialist/Customer Service Specialist
TAS Refrigerated Distribution Inc
02.2022 - 01.2024
Office Administrator
TAS Refrigerated Distribution Inc
10.2021 - 11.2021
Receptionist
Mainland Ford
05.2021 - 10.2021
Office Administrator
Best Transport Image Ltd
05.2020 - 05.2021
Administrative Assistant
Monaro Marine Ltd
02.2020 - 03.2020
Administrative Assistant
Buy Low Foods
07.2019 - 02.2020
Receptionist
Coastal Ford Burnaby
08.2018 - 06.2019
Crew Member
McDonald's
04.2017 - 05.2018
Associate of Arts - Criminology
Kwantlen Polytechnic University
High School Diploma -
S.B.B.S Secondary School