Harpreet Kaur
Surrey,British Columbia
Summary
To obtain a position with your company as an Administrative/ Office assistant which would allow me to completely utilize and expand my knowledge and skills towards providing exceptional levels of customer service.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Rosedale Transport
04.2024 - Current
- Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
- Trained new team members on procedures and customer service best practices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
Inventory Control Specialist/Customer Service Specialist
TAS Refrigerated Distribution Inc
02.2022 - 01.2024
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Input data in excel to create updated status reports for quick reference of project progress and deadlines.
- Audited and corrected discrepancies in inventory numbers.
- Checked prices and calculated totals for accurate invoice processing.
- Dealing with day to day customer inquiries over the phone calls, emails and in person
Office Administrator
TAS Refrigerated Distribution Inc
10.2021 - 11.2021
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Interacted with customers by phone, email or in-person to provide information.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Receptionist
Mainland Ford
05.2021 - 10.2021
- Resolved customer problems and complaints.
- Collected payments from clients and updated account balances.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Set sales,finance appointments for customers
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Office Administrator
Best Transport Image Ltd
05.2020 - 05.2021
- Taking care of all the accounts receivables and payables
- Everyday billing and handling paperwork
- Taking care shipping and receiving
- Working along with dispatch team
- Taking care of day to day emails
- Handling all the customers inquiries professionally
- Daily outgoing and incoming phone calls
Administrative Assistant
Monaro Marine Ltd
02.2020 - 03.2020
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
Administrative Assistant
Buy Low Foods
07.2019 - 02.2020
- Handling all the incoming and outgoing calls
- Billing / Invoicing
- Daily accounts receivables
- Day to day data entry excel/ microsoft office
- Daily mail distribution
- Handling everyday incoming and outgoing emails
- Ensuring that all the shipping and receiving paperwork gets done
Receptionist
Coastal Ford Burnaby
08.2018 - 06.2019
- Professionally assisting with all the customer needs
- Handling all the incoming and outgoing calls
- Professionally answering all the emails
- Ensuring all the sales schedule are accurately displayed for reference
- Handling all deposit needed to taken from customers
- Day to day data entry
Crew Member
McDonald's
04.2017 - 05.2018
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Supported great dining and meal experiences for guests.
- Worked front counter, drive-thru and other areas.
Education
Associate of Arts - Criminology
Kwantlen Polytechnic University
Surrey, BC06.2019
High School Diploma -
S.B.B.S Secondary School
India 03.2015
Skills
- Tri-lingual ( English, Hindi, Punjabi )
- Precise and very detailed oriented
- Extremely organized
- Eager to learn and expand knowledge in customer service
- Excellent computer skills including quickbooks, excel, microsoft word, outlook
- Book keeping
- Dispatching
- Accounting experience with payments collecting
- Respectful and very responsive
- Excellent customer service skills
Timeline
Customer Care Representative
Rosedale Transport
04.2024 - Current
Inventory Control Specialist/Customer Service Specialist
TAS Refrigerated Distribution Inc
02.2022 - 01.2024
Office Administrator
TAS Refrigerated Distribution Inc
10.2021 - 11.2021
Receptionist
Mainland Ford
05.2021 - 10.2021
Office Administrator
Best Transport Image Ltd
05.2020 - 05.2021
Administrative Assistant
Monaro Marine Ltd
02.2020 - 03.2020
Administrative Assistant
Buy Low Foods
07.2019 - 02.2020
Receptionist
Coastal Ford Burnaby
08.2018 - 06.2019
Crew Member
McDonald's
04.2017 - 05.2018
Associate of Arts - Criminology
Kwantlen Polytechnic University
High School Diploma -
S.B.B.S Secondary School
Similar Profiles
Jeremiah HenrionJeremiah Henrion
Administration/Dock Associate at Rosedale TransportAdministration/Dock Associate at Rosedale Transport
Jatin GumberJatin Gumber
Truck Driver at Rosedale TransportTruck Driver at Rosedale Transport
Teresa GalavizTeresa Galaviz
Canadian Billing Clerk at Rosedale TransportCanadian Billing Clerk at Rosedale Transport
Jaskaran SinghJaskaran Singh
Assistant Team Leader at DollaramaAssistant Team Leader at Dollarama
James ShawJames Shaw
TMC Agent at Ministry of Transportation and TransitTMC Agent at Ministry of Transportation and Transit