Harpreet Kaur
Calgary
Summary
Dynamic Restaurant General Manager with extensive experience at Popeyes® Louisiana Kitchen, excelling in operations management and cost control. Proven track record in enhancing employee retention and optimizing labor management. Skilled in strategic hiring and staff scheduling, fostering a high-performance culture that drives customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Restaurant General Manager
Popeyes® Louisana Kitchen
12.2022 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations, Using WFN Adp
- Carefully interviewed, selected, trained, and supervised staff.
Assistant General Manager
Popeyes® Louisana Kitchen
06.2020 - 11.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
Shift Manager
Popeyes® Louisiana Kitchen
07.2019 - 06.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
BBA -
Middlesex University London
London UKMBA - Operations Management
Middlesex University London
UK09-2013
BBA - Operations Management
Middlesex University London
London UK09-2012
Skills
- Operations management
- Cost control
- Labor management
- Hiring decisions
- Staff scheduling
- Scheduling coordination
- Employee retention
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Restaurant General Manager
Popeyes® Louisana Kitchen
12.2022 - Current
Assistant General Manager
Popeyes® Louisana Kitchen
06.2020 - 11.2022
Shift Manager
Popeyes® Louisiana Kitchen
07.2019 - 06.2020
BBA -
Middlesex University London
MBA - Operations Management
Middlesex University London
BBA - Operations Management
Middlesex University London
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