Summary
Overview
Work History
Education
Skills
Training
Certification
Timeline
Generic
HARPREET KAUR

HARPREET KAUR

Brampton

Summary

Experienced food service supervisor skilled in leading teams and streamlining operations in a fast-paced setting. Proficient in customer service, team leadership, and implementing innovative solutions such as digital ordering systems to improve accuracy and efficiency. Committed to fostering professional development and maintaining strict health and safety standards, with a focus on reducing customer wait times and enhancing overall satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Leader Manager

Firehouse Subs
01.2025 - 05.2025
  • Led team in daily operations, ensuring adherence to company standards and policies.
  • Implemented process improvements, enhancing workflow efficiency across departments.
  • Mentored junior staff, fostering a collaborative environment and skill development.
  • Coordinated project timelines and resources, ensuring successful completion of initiatives.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

Food Service Manager

McDonald's
08.2020 - 09.2023
  • Optimized team operations, resulting in improved service delivery and reduced wait times.
  • Fostered positive team environment, mentored new hires. Coordinated with kitchen staff to optimize food preparation, enhancing overall service quality.
  • Introduced digital ordering system, improving order accuracy. Developed creative solutions for peak hour management, significantly reducing customer complaints.
  • Ensured strict adherence to food safety standards. Maintained meticulous inventory records, minimizing waste and optimizing stock levels.
  • Provided guidance to team members, promoting professional growth. Addressed customer concerns promptly, maintaining high satisfaction rates.
  • Spearheaded operational improvements, reducing customer wait times and enhancing staff efficiency through innovative training programs.

Education

Computer Technician - Networking

St Clair County Community College
Windsor, Ontario
09.2019

Skills

  • Customer Service (Expert)
  • Cash handling (Expert)
  • Independent worker (Expert)
  • Team Leadership (Expert)
  • Computer knowledge (Expert)
  • Health and safety (Expert)

Training

  • FIRST AID AND SAFETY TRAINING
  • Life start
  • Jul 2024 - Jul 2027

Certification

Serv safe food handler, first aid

Timeline

Team Leader Manager

Firehouse Subs
01.2025 - 05.2025

Food Service Manager

McDonald's
08.2020 - 09.2023

Computer Technician - Networking

St Clair County Community College

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HARPREET KAUR