Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Harpreet Kaur

Surrey,British Columbia

Summary

Experienced with providing essential support in various operational tasks. Utilizes effective communication and organizational skills to ensure smooth operations. Knowledge of collaborative teamwork and adaptive problem-solving, contributing to overall team success.

Overview

6
6
years of professional experience

Work History

Assistant worker

Emperor Enterprises Ltd
02.2024 - 06.2024
  • Verifying the alignment of steel elements with the use of levels
  • Providing support to prepare for installation of steel by measuring, aligning and placing structures
  • Determining material requirements and construction techniques based on design specifications
  • Cleaning and maintaining tools and work areas

Loss Prevention Contact Centre Representative III

TD Bank
08.2023 - 11.2023


  • Gathered and analyzed data to identify and to help solve complex problems Educated customers on how to stay protected from potential fraud, while delivering legendary customer experiences
  • Itemized fraud transactions by reviewing unusual activity and communication with various departments within the bank
  • Provided replacement cards and tailored advice on fraud prevention
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Production Associate

Adecco Services
10.2022 - 07.2023
  • Performed warehouse duties such as sorting, packing, picking, labelling, wrapping skids
  • Gained knowledge of tools such as RF-Scanner
  • Achieved picking accuracy targets effectively using multitasking and time management skills in a fast-paced environment
  • Used equipment properly to avoid workplace hazards or injuries.
  • Inspected final products to assess compliance with quality standards and established tolerances.

Senior Technical Customer Support Advisor Level 3

24/7 Intouch
09.2022 - 09.2022
  • Provided technical support to customers experiencing difficulties with hardware, software on their Smartphones, Tablets, Computers and electronic accessories
  • Consulted user-guides, manuals and used critical thinking to make decisions
  • Developed comprehensive product knowledge, leading to improved support quality and faster resolution times.
  • Served as a subject matter expert, mentoring junior team members and assisting them in handling complex cases.
  • Reduced escalations by proactively addressing customers'' needs and providing thorough solutions.
  • Participated in regular training sessions to stay up-to-date on industry developments and emerging trends related to support practices.
  • Handled escalated cases skillfully by collaborating with other departments and utilizing available resources to reach agreeable resolutions.

Distribution Assistant

National Logistics Services
08.2018 - 12.2019
  • Performed warehouse duties such as- sorting, packing, picking, labelling, wrapping skids, marking items for shipping
  • Gained knowledge of using tools such as Oracle JDE systems to receive, update and create shipments
  • Achieved picking accuracy targets effectively using multitasking and time management skills in a fast-paced environment

Education

Computer Networking And Technical Support Diploma

Seneca College
Toronto, Ontario
08-2019

DIploma - Computer Science Engineering

CT Polytechnic College
Shahpur, Punjab
07-2015

Skills

  • Effective organizational skills
  • File organization
  • Data entry proficiency
  • Document management
  • Tech-savviness

Languages

English
Hindi

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Assistant worker

Emperor Enterprises Ltd
02.2024 - 06.2024

Loss Prevention Contact Centre Representative III

TD Bank
08.2023 - 11.2023

Production Associate

Adecco Services
10.2022 - 07.2023

Senior Technical Customer Support Advisor Level 3

24/7 Intouch
09.2022 - 09.2022

Distribution Assistant

National Logistics Services
08.2018 - 12.2019

Computer Networking And Technical Support Diploma

Seneca College

DIploma - Computer Science Engineering

CT Polytechnic College

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Harpreet Kaur