Summary
Overview
Work History
Education
Skills
Languages
Timeline
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HARPREET KAUR

Brampton,ON

Summary

Experienced customer service representative with a strong background in data entry. Skillfully resolves customer complaints using diplomacy and exceptional problem-solving abilities. As an executive data operator, audits input and output data for accuracy, recommending corrective action when necessary. Committed to professional growth, actively participates in various workshops and activities as a computer teacher. Known for a polite and helpful demeanor, a highly effective team player with excellent time management skills. Proficient in responding to customer inquiries via mail and telephone, consistently delivering prompt resolutions to their problems.

Overview

9
9
years of professional experience

Work History

Office Administrative Assistant

Ritz Tower
08.2021 - 02.2025
  • Permitted entry with escort for approved persons into secure locations.
  • Efficiently handled critical incidents to identify and counteract difficulties.
  • Monitored employee activities, confirming compliance with security regulations.
  • Checked identification of persons entering and exiting facility to eliminate
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Customer Service Representative

Domino's Pizza
08.2018 - 03.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Regularly exceeded daily sales and product add-on quotas.

HR Assistant Manager

Mirror Consultancy Services
12.2015 - 01.2017
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Enhanced staff knowledge and awareness on drug abuse and prevention programs.
  • Evaluated training program success and presented strategic improvement recommendations to upper management.

Education

Diploma - Applied Human Resource Management

University of Manitoba Winnipeg
MB

Bachelor of Technology - Computer Science

Eternal University
Himachal Pradesh

Skills

  • Excel formulas
  • Compiling data
  • Error detection
  • Log book maintenance
  • Word processing
  • Data collection and reporting

Languages

English
Professional Working

Timeline

Office Administrative Assistant

Ritz Tower
08.2021 - 02.2025

Customer Service Representative

Domino's Pizza
08.2018 - 03.2020

HR Assistant Manager

Mirror Consultancy Services
12.2015 - 01.2017

Diploma - Applied Human Resource Management

University of Manitoba Winnipeg

Bachelor of Technology - Computer Science

Eternal University

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HARPREET KAUR