Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harpreet Kaur

Saint John

Summary

Experienced in the hotel industry, I bring a passion for achieving exceptional results in a challenging environment. With a proven track record of success, I have honed my skills in delivering outstanding customer service and ensuring guest satisfaction. Dedication to excellence and strong attention to detail allow for consistently exceeding expectations and contributing to the overall success of the team.

Overview

12
12
years of professional experience

Work History

Post Graduate teacher

  • Prepare and administer regular subject tests to 40 students
  • Create and adapt lesson plans according to students’ academic needs, including both individual and group work
  • Observe and evaluate students' performance, behavior, social development, and physical health

MR III-ESCALATIONS & ANALYST

Wyndham Hotels & Resorts
01.2020 - Current
  • Verify the accuracy and objectives of receiving information
  • Investigate and promptly resolve any issue
  • Work together with internal teams to look into and fix problems
  • Communicate with third-party businesses and make sure that data is consistent across all platforms
  • Assess the problem's seriousness and priority to make sure the most urgent problems are resolved first
  • In order to improve the escalation procedures, investigate the underlying cause of the escalation
  • Maintain service levels, avoid bottlenecks, and ensure rapid issue resolution to increase customer satisfaction and reduce downtime

Front Desk Attendant (Customer Service)

Tim Horton's
07.2019 - 01.2020
  • Greeting customers
  • Taking orders
  • Stocking products

Doon International School, Karnal
01.2013 - 05.2019
  • Overseeing record-keeping
  • Filing and organizing documents
  • Progress reporting
  • Contributing to Policy and Planning
  • Organizing and Facilitating a variety of educational and social activities
  • Drafting and Interpreting regulations and dealing with Queries
  • Providing administrative support to an academic team

Education

Master of Arts - English

01.2014

Bachelor of Education - undefined

01.2013

Bachelor of Arts - undefined

01.2013

Skills

  • Excellent communication skills
  • Effective time management
  • Proficient in MS Office
  • Problem solving
  • Strong organizational skills
  • Teamwork
  • Root cause analysis
  • Detailed-oriented

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

MR III-ESCALATIONS & ANALYST

Wyndham Hotels & Resorts
01.2020 - Current

Front Desk Attendant (Customer Service)

Tim Horton's
07.2019 - 01.2020

Doon International School, Karnal
01.2013 - 05.2019

Post Graduate teacher

Bachelor of Education - undefined

Bachelor of Arts - undefined

Master of Arts - English

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Harpreet Kaur