Harpreet Kaur
Brampton,ON
Summary
Security professional prepared for this role with substantial experience in ensuring safety and order. Proven ability to manage surveillance and access control, contributing to secure environment. Proficient in performing routine checks and handling emergency situations with composure.Experienced with monitoring and securing premises. Utilizes effective communication and quick decision-making skills to manage incidents and emergencies efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patrol Guard
Titan Security
06.2020 - 05.2024
- Improved team communication through active participation in guard shift briefings and maintaining an open line of contact with colleagues during shifts.
- Conducted risk assessments before shifts to identify potential threats or areas needing additional attention for improved safety measures.
- Responded swiftly to emergencies, assessing situations and initiating appropriate action plans to mitigate risks.
- Reduced incidents of trespassing by vigilantly monitoring surveillance cameras and access control systems.
- Supported event management teams with crowd control measures during large gatherings or events held on the property.
- Collaborated with law enforcement during investigations, providing accurate reports and supporting evidence as needed.
- Documented daily activities in detailed logs, ensuring accuracy and consistency for future reference and analysis.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Monitored CCTV cameras and alarm systems for security breaches.
- Managed access control systems to ensure authorized entry, maintaining secure environment.
Repair Technician
Syncreon
09.2022 - 02.2024
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Followed detailed repair and maintenance procedures for consumer products.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Security Guard
Titan Security
01.2022 - 09.2023
- Enhanced hospital security by conducting regular patrols and monitoring surveillance systems.
- Participated in ongoing training programs to stay current on best practices in hospital security operations.
- Conducted risk assessments on an ongoing basis which led to improvements in overall hospital security practices.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Exhibited strong clinical judgment in managing acute medical emergencies within the hospital setting.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
- Prevented unauthorized access to restricted areas by monitoring security cameras and reporting suspicious activity when necessary.
- Contributed to the development of enterprise-wide security policies, ensuring consistency across all departments.
- Troubleshot complex technical issues, providing timely resolutions that minimized disruptions to daily operations within the hospital environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Post Graduate Diploma - General Business
St. Lawrence College
Kingston, ON04-2021
Post-Graduate Certificate - Diploma in Business Administration
Universal College Of Management
India04-2019
Skills
- Access control
- Customer service
- Incident reporting
- Effective communication
- Computer skills
- Emergency response
- CCTV monitoring
- Crime prevention
- First aid administration
- Radio communication
- Microsoft Excel
- Data entry
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Repair Technician
Syncreon
09.2022 - 02.2024
Security Guard
Titan Security
01.2022 - 09.2023
Patrol Guard
Titan Security
06.2020 - 05.2024
Post Graduate Diploma - General Business
St. Lawrence College
Post-Graduate Certificate - Diploma in Business Administration
Universal College Of Management
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