Harpreet Kaur
Russell,Ontario
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
1
1
Certification
Work History
Technical Support Consultant
Shaw Communications
Winnipeg
- Provided expert technical support to clients, resolving issues efficiently and reducing downtime
- Diagnosed and troubleshot software, hardware, and network-related problems
- Maintained a high customer satisfaction rating through clear communication and timely solutions
- Assisted in product implementations and provided training to clients on software usage
- Documented technical solutions and contributed to knowledge base articles
Event Sales Representative/Business Sale Representative
Shaw Communications
- Managed client relationships, understanding customer needs and recommending suitable products/services
- Consistently exceeded sales targets through consultative selling and upselling strategies
- Provided technical insights to customers, ensuring they made informed purchasing decisions
- Collaborated with technical teams to tailor solutions for customer-specific requirements
- Maintained detailed records of sales activities and customer interactions
Education
Master of Electronics and Communication -
Panjab University Chandigarh
India01.2011
Bachelor of Electronics and Communication -
Panjab Technical University
India01.2007
Skills
- Diagnosing hardware issues
- Resolving software issues
- Resolving network issues
- Customer support
- Active listening
- Providing effective solutions
- Implementing IT solutions
- Optimizing IT solutions
- Managing support tickets
- Helpdesk software
- Zendesk
- Freshdesk
- ServiceNow
- Streamlining support procedures
- Improving efficiency
- Reducing resolution time
- Ticketing systems
- Mobile device support
- Problem resolution
- Training and mentoring
Certification
- Cisco Certified Network Associate (CCNA)
- Aws
References
Reference available on request
References
References available upon request.
Timeline
Technical Support Consultant
Shaw Communications
Event Sales Representative/Business Sale Representative
Shaw Communications
Master of Electronics and Communication -
Panjab University Chandigarh
Bachelor of Electronics and Communication -
Panjab Technical University
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