Harpreet Kaur
Brampton
Summary
Proven General Laborer with a track record of enhancing safety and efficiency at Lululemon Athletica. Excelled in problem-solving and maintaining meticulous attention to detail, significantly minimizing workplace hazards. Skilled in time management and adept at following strict safety procedures, ensuring operational excellence without compromising safety standards.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Today’s Shopping Choices
01.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Cashier
Pizza Nova
05.2022 - 01.2023
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Performed general housekeeping and cleaning tasks.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Followed instructions and safety protocols while operating machinery and equipment.
- Notified supervisors of defective equipment or material.
- Followed instructions and safety protocols to prevent accidents
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Hospitality And Tourism Management - Hospitality And Tourism Management
Niagara College Toronto
Toronto, ON05.2024
Skills
- Problem-solving
- Time management
- Attention to detail
- Customer service
- Data entry
- MS office
- Decision-making
- Documentation and reporting
- Team building and leadership
- Data confidentiality
- Team collaboration
- Document management
- Schedule coordination
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Today’s Shopping Choices
01.2023 - 12.2024
Customer Service Cashier
Pizza Nova
05.2022 - 01.2023
Hospitality And Tourism Management - Hospitality And Tourism Management
Niagara College Toronto
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