Harpreet Kaur

• Responded to customer requests for products, services, and company information.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Promptly responded to inquiries and requests from prospective customers.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Met customer call guidelines for service levels, handle time and productivity.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Assisted coworkers and staff members with special tasks on daily basis.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Established administrative work procedures to track staff's daily tasks.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Managed filing system, entered data and completed other clerical tasks.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
• Completed payroll for employees and maintained detailed records of procedures.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Maintained and processed invoices, deposits, and money logs.

• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Sorted and delivered materials to different work areas and staff.
• Handled day-to-day shipping and receiving overseeing more than Number packages per day.

• Organized work to meet demanding production goals.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Resolved issues quickly to maintain productivity goals.
• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.
• Assembled products according to changing daily work orders and specific customer needs.
• Maintained organized work area by cleaning and removing hazards.
• Reviewed production schedules and streamlined processes.
• Collaborated with other departments to optimize production workflows.

• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Launched quality assurance practices for each phase of development

• Opened new accounts and documented personal, demographic, and payment information in system.
• Educated customers on product and service benefits, explaining features and answering questions.
• Generated leads and established relationships with potential customers through outbound telephone calls.

Made average of 47 outbound and inbound calls per day.