Harpreet Kaur
Brampton,ON
Summary
Energetic and organized with knack for leadership and problem-solving and expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Customer Care Advisor
Concentrix
01.2024 - Current
- Streamlined communication for improved efficiency, leading to higher customer retention rates.
- Managed high call volume while maintaining professional demeanor and excellent service quality.
- Provided exceptional service by understanding customer needs and offering tailored solutions.
- Exceeded performance metrics consistently, contributing to the team''s overall success.
Team Supervisor
Swiss Chalet
01.2023 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
Domino's Pizza
06.2022 - 12.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Tim Hortons
01.2022 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Packager
Transcontinental Printing Company
10.2021 - 12.2021
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Demonstrated flexibility in adapting to changing priorities, often shifting between tasks without compromising performance or efficiency.
UI Graphic Designer
Urban Brand Agency
04.2020 - 10.2020
- Efficiently managed multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
- Reduced the need for revisions by conducting thorough research on target audiences before beginning the design process.
- Contributed to the development of design guidelines and best practices to maintain consistency across all projects.
- Achieved increased usability by testing designs with users and incorporating their feedback into iterative improvements.
Web Designer
Candour Tech Solutions
06.2019 - 01.2020
- Assisted in the creation of high-performing landing pages that helped convert web visitors into leads and customers for clients'' businesses.
- Optimized website performance with regular evaluations and adjustments to page load times, image optimization, and code efficiency.
- Tracked and reported problems with site designs, providing remedial suggestions for resolution.
- Utilized analytics tools regularly to track website performance metrics and inform data-driven design decisions for future improvements.
Education
Post Graduation - Web Design And Development
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON08-2022
Skills
- Customer satisfaction measurement
- Complaint handling
- Call center experience
- Appointment scheduling
- Strategic planning
- Adaptability and flexibility
- Team leadership
- Time management
- Problem-solving
- Administrative support
Additional Information
Open to work on both weekdays and weekends.
Timeline
Customer Care Advisor
Concentrix
01.2024 - Current
Team Supervisor
Swiss Chalet
01.2023 - 10.2023
Assistant Manager
Domino's Pizza
06.2022 - 12.2022
Customer Service Representative
Tim Hortons
01.2022 - 05.2022
Warehouse Packager
Transcontinental Printing Company
10.2021 - 12.2021
UI Graphic Designer
Urban Brand Agency
04.2020 - 10.2020
Web Designer
Candour Tech Solutions
06.2019 - 01.2020
Post Graduation - Web Design And Development
Conestoga College Institute of Technology And Advanced Learning
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