HARPREET KAUR
Winnipeg,Canada
Summary
Accomplished professional with a robust background in customer service and data management, notably at Transax Trucking. Excelled in enhancing customer engagement and streamlining financial records, leveraging expertise in Great Plains Accounting and effective communication strategies. Demonstrated ability to meet tight deadlines and coordinate across teams, ensuring operational excellence and client satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cash Service Clerk
Transax Trucking
Winnipeg
04.2022 - Current
- Responsible for providing excellent customer service, handling cashier duties
- Doing Cheques/DD transactions, Cash related work, Mass Upload, Credit Write off/Monthly Bank reconciliation
- Providing information, and answering questions on the company's products and services
- Data entry skills
- Excellent oral and written communication skills
- Ability to manage multiple tasks and projects at the same time
- Ability to work with minimal supervision
- Deposit of Cheques/EFT/ Bank Reconciliation Report Accounting Package Great Plan/LTL/TL
- Monthly Financial Report, Email Response
- Great Plan Accounting Package, Bank Reports, Monthly reports, handling complicated payment applications, fixing and replying on time
- Working under pressure, meeting deadline
Clinical Staff – Navigator Customer Service
Shared Health (RBC Convention Centre)
06.2021 - 02.2022
- Greeting, assisting and directing clients
- Registering clients for their appointments through the booking system
- Assisting with parking questions and general client traffic flow
- Knowledge of PHIA, entering customer appointment details
- Accurate data entry skills and efficiency in data entry skills
Customer Service Specialist
24/7 Intouch
08.2021 - 09.2021
- Empathy is the ability to understand another person's emotions and perspective
- Problem solving
- Being able to solve problems is key to customer service
- Addressing customer needs and ensuring they have a good experience
- As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication
Data Entry Clerk
Shared Health
02.2022
- Experience in data entry, including the ability to enter information with a high degree of accuracy and speed
- Strong verbal communication skills including the ability to respond to telephone inquiries in a professional and diplomatic manner, and corresponding with stakeholders
- Strong interpersonal skills, including the ability to work as part of a team
- The ability to effectively work independently with little supervision
- Knowledge and understanding of privacy legislation such as the Personal Health Information Act (PHIA)
Education
Certifications - Accuracy in Typing
Brain bench
01.2022
Diploma - Administrative Assistant
Robertson College
Skills
- Correspondence Preparation
- Team Coordination Across Departments
- Office Equipment Proficiency
- Experienced with MS Office Applications
- Effective Communication Strategies
- Administrative Office Procedures
- Customer Engagement
- Communication Skills
- Ability to Meet Deadlines
- Organized Record Management
- Google Calendar
- Great Plains Accounting
- LTL Logistics Management
- Professional Email Communication
- Licensed Class 5 Driver
- Efficient Financial Record-Keeping
Training
2 Weeks Administrator Assistant Training, Kay Four Properties
References
Available on request
Certification
- Administrative Assistant Diploma from Robertson College, Winnipeg, Canada
Languages
English
Professional
Hindi
Professional
Panjabi
Professional
References
References available upon request.
Timeline
Cash Service Clerk
Transax Trucking
04.2022 - Current
Data Entry Clerk
Shared Health
02.2022
Customer Service Specialist
24/7 Intouch
08.2021 - 09.2021
Clinical Staff – Navigator Customer Service
Shared Health (RBC Convention Centre)
06.2021 - 02.2022
Certifications - Accuracy in Typing
Brain bench
Diploma - Administrative Assistant
Robertson College
Similar Profiles
Brittany HackleyBrittany Hackley
Senior SDR - Team Lead at TransaxSenior SDR - Team Lead at Transax
MARY OLORUNFEMIMARY OLORUNFEMI
Associate Software Engineer at Transax IncAssociate Software Engineer at Transax Inc
Oralia ReyesOralia Reyes
Business Manager at Fair Trucking Corp/Famrey Trucking CorpBusiness Manager at Fair Trucking Corp/Famrey Trucking Corp