HARPREET KAUR
Summary
Excellent organizational and analytical skills. Innovative Technical Specialist known for productivity and efficient task completion. Bring specialized skills in network troubleshooting, software development lifecycle management, and cybersecurity measures. Excel in problem-solving, teamwork, and communication to achieve project goals and improve operational efficiencies. Logical professional with many years of experience delivering customized IT solutions to boost business operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Software Solution Technical Specialist
Dormakaba
01.2023 - Current
- Assisted in the installation, testing and maintenance of hardware and software systems.
- Performed regular maintenance on servers and other networking equipment.
- Configured various types of routers, switches, firewalls, and VPNs.
- Maintained inventory records of all installed hardware components within the organization's network environment.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
Customer Technical Support Agent
Johnson Health Technology Fitness Canada
Montréal, Canada
01.2022 - 01.2023
- Delivered exceptional technical support, fostering positive customer relationships
- Resolved complex issues, enhancing product satisfaction and loyalty
- Pioneered new troubleshooting techniques, streamlining support processes
- Reduced average resolution time, enhancing customer experience
- Consistently exceeded performance metrics
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Mentored new team members, sharing best practices and technical knowledge
Coordinator / Compliance Advisor / IT Support Developer
Academini
Montréal, Canada
01.2016 - 01.2022
- Coordinated cross-functional teams for seamless operations
- Pioneered new IT support systems, drastically improving response times
- Delegated work to staff, setting priorities and goals.
- Resolved complex compliance issues, minimizing risks
- Led compliance initiatives, engaging stakeholders for comprehensive policy adoption
Assistance Manager
McDonald's
Ontario, Canada
08.2015 - 12.2016
- Led team of 15, optimized operations, reducing wait times and boosting customer satisfaction
- Implemented cost-saving measures, resulting in significant profit increase
- Streamlined operations, reducing wait times and enhancing customer satisfaction
- Implemented cost-effective measures, driving significant profit growth
Computer Programmer and Customer Service Representative
Vodafone
New Delhi, India
03.2012 - 06.2015
- Delivered high-quality code within tight deadlines, while maintaining excellent customer satisfaction ratings, driving tangible business outcomes
- Bridged gap between technical and customer service teams, facilitating seamless communication and promoting cross-functional synergy
- Meticulously debugged software issues while attentively addressing customer concerns, ensuring both product quality and client satisfaction
Education
Diploma in Full-Stack Web Development -
Concordia University
Montréal11.2022
Diploma in Computer Support and Testing -
Matrix College
Montréal08.2018
Diploma in Cyberpsychology -
Confederation College
Thunder Bay12.2017
Bachelor's degree - computer science
Confederation College
Thunder Bay12.2012
Skills
- Team Leadership
- Problem Solving
- Strategic Planning
- Client Relations
- HTML
- CSS
- React
- JavaScript
- REST APIs
- NodeJS
- Python
- Java
- MySQL
- MongoDB
- Git
- GitHub
- C#
- VBNET
- C
- SQL Server
- Mango DB
- Scripting java
- Technical support background
Accomplishments
- Organization of a 1-day field Game Studio for gamers to play in Oxfam in 2013.
- Participation in the Cyberpsychology Youth Redx 3-day lecture session in Toronto.
- Certificate from Udemy (Bootcamp) Web Development.
- Certificate from Google UX/UI.
Hobbies and Interests
- Reading
- Traveling
- Cooking
Volunteer Experience
- Cook, Community Center, Gurdwara Lasalle, Montreal, 01/01/15, Present
- Library Assistant, Delhi University, India, 01/01/08, 12/31/13
Mainprojects
- Academini App, Supported the mobile application used to Share communication. Support the website managed Front and back end. Contributed 4-year experience is development side of the website with advance level of technology to create map app to schedule pickup and drop of times.
- Matrix, Contribute the website making for the commercial side customer to have open and drop all order automatically, where it inform the parts department to dispatch the order according. Work using Mango DB with creating Entres have used NOSQL.
- BOOK EXPRESS, Full stack application built using React for subscription for a reading list of books. Client-side build using ReactJS, and Semantic UI. Built NODEJS REST API to fulfill CRUD operation. Implemented AUTH0 authentication Created website using the mango DB, JavaScript as well the RDBMS.
- SLING AIR, Full stack application built using React for booking tour and flight tickets. Client-side build using ReactJS, and Semantic UI. Built NODEJS REST API to fulfill CRUD operation. Implemented JWD authentication. Had used the Linux and Unix, iCloud for the memory storage.
- TWITTER CLONE, A simple React app to customize and share your own post like and dislike post-re-twit. Used HTML, CSS, JavaScript Dom, and foundation framework.
Certification
- AWS Certificate
- Cloud Certificate
- Full stack Developer
- Java Certificate
Timeline
Software Solution Technical Specialist
Dormakaba
01.2023 - Current
Customer Technical Support Agent
Johnson Health Technology Fitness Canada
01.2022 - 01.2023
Coordinator / Compliance Advisor / IT Support Developer
Academini
01.2016 - 01.2022
Assistance Manager
McDonald's
08.2015 - 12.2016
Computer Programmer and Customer Service Representative
Vodafone
03.2012 - 06.2015
Diploma in Full-Stack Web Development -
Concordia University
Diploma in Computer Support and Testing -
Matrix College
Diploma in Cyberpsychology -
Confederation College
Bachelor's degree - computer science
Confederation College
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