Harpreet Kaur
27 Benhurst Crescent Brampton ,ON
Summary
Proven leader and effective communicator, adept at decision-making and active listening, significantly enhanced customer satisfaction at Pizza Pizza. Expertly managed high-stress scenarios and team coordination at Stonex Transportation, ensuring efficient operations and timely deliveries. Demonstrates exceptional customer service and organizational skills, driving productivity and engagement.
Overview
14
14
years of professional experience
Work History
Dispatcher
Stonex Transportation
Mississauga, ON
01.2019 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Manager
Pizza Pizza
Mississauga, ON
03.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor Of Business - Business Administration And Management
Sheridan College Institute of Technology And Advanced Learning
Oakville,09.2015
BSC - Science
RK Arya College
India Punjab 04.2008
Skills
- Customer service
- Decision-making
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Status
I’m Canadian citizen
Timeline
Dispatcher
Stonex Transportation
01.2019 - Current
Manager
Pizza Pizza
03.2011 - Current
Bachelor Of Business - Business Administration And Management
Sheridan College Institute of Technology And Advanced Learning
BSC - Science
RK Arya College