HARPREET KAUR
Windsor,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SANITATION WORKER
BELWOOD POULTRY LTD.,
03.2022 - 12.2023
- Ensured proper disposal procedures by carefully handling hazardous materials according to established protocols.
- Improved recycling rates by diligently sorting materials according to guidelines and regulations.
- Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
- Prioritized urgent requests for service calls or special projects based on input from supervisors or management team members.
Customer Service Representative
Reliance Fresh Retail
01.2019 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Applied Science - Computer And Information Systems
ST.CLAIR COLLEGE
Windsor, Canada04.2024
Associate of Arts - TECHNICAL SUPPORT TRAINEE
TECHCEPTS
PUNJAB,INDIA09.2022
Associate of Applied Science - Web And Graphic Design
ICST Group of Institutions
PUNJAB,INDIA06.2021
Skills
- Heavy Lifting
- Chemical Handling
- First Aid Training
- Hazardous Material Handling
- Excellent computer skills
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Complaint Handling
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Certifications from :
1.RAYAT Group of Institutions,ROPAR CAMPUS,2019
2.GNA UNIVERSITY
3.AWAAZ CAREER PLANNING &TRAINING INSTITUTE
4.INDIRA GANDHI RASHTRIYA GYANPEETH
Timeline
SANITATION WORKER
BELWOOD POULTRY LTD.,
03.2022 - 12.2023
Customer Service Representative
Reliance Fresh Retail
01.2019 - 10.2021
Associate of Applied Science - Computer And Information Systems
ST.CLAIR COLLEGE
Associate of Arts - TECHNICAL SUPPORT TRAINEE
TECHCEPTS
Associate of Applied Science - Web And Graphic Design
ICST Group of Institutions
Certifications from :
1.RAYAT Group of Institutions,ROPAR CAMPUS,2019
2.GNA UNIVERSITY
3.AWAAZ CAREER PLANNING &TRAINING INSTITUTE
4.INDIRA GANDHI RASHTRIYA GYANPEETH
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionInterests
WORK ON COMPUTER,TYPING, SIGNING,DANCING
Affiliations
- ST.CLAIR COLLEG
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