Harpreet Kaur
Campbell River,Canada
Summary
A dedicated personal shopper with more than 2years of experience completing transactions with priority on customer satisfaction and retail. Focused on answering customers’ questions solving problems and processing payments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deli Associate
Walmart
01.2021
- Provide good customer services
- Helped customers regarding any product
- Clear communication skills.
Self checkout attendant
Walmart
01.2020
- Answered customer's questions and addressed problems and complaints in person
- Assisted customers with store and product complaints
- Communication with everyone that everyone on the same page
- If the colleague has any problem with an order, help him/her to solve that problem
- Scanning right product for our customers and picking good quality product for customers
- Working in fast paced environment.
Customer Service Representative
Td Bank
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Husky Gas Station
05.2022 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Pizza Supervisor
Pizza Hut
07.2021 - 01.2023
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
- Increased overall store sales through effective marketing strategies and promotional campaigns.
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
Customer services
Fresh slice
01.2019 - 01.2020
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers
- Helped customers update accounts, sign up for new services and take advantage of special offers
- Good customer service while taking orders and handling money
- Connecting well with the customers, giving them the best care of what they need
- Able to cope with different people and solving problem
- Adaptable to pressure, responsible, organized, and hardworking
- Friendly, courteous, and enthusiastic
- Clear communication skills
- Practiced cleanliness
- Able to collaborate and work well in a teamwork.
Education
Post diploma - business administration (general management)
North Island College
Courtenay, BCBachelor of business - bachelors of business administration (marketing)
University in India
Skills
- Customer greeting
- Customer assistance
- Issue resolution
- Credit and cash transactions
- Technology friendly
- Fast service
Languages
English
Professional Working
Employmenttype
Full-time (work permit)
Certification
Food safety level 1
Medical terminology
Typing test
Timeline
Customer Service Cashier
Husky Gas Station
05.2022 - 05.2023
Customer Service Representative
Td Bank
03.2022 - Current
Pizza Supervisor
Pizza Hut
07.2021 - 01.2023
Deli Associate
Walmart
01.2021
Self checkout attendant
Walmart
01.2020
Customer services
Fresh slice
01.2019 - 01.2020
Post diploma - business administration (general management)
North Island College
Bachelor of business - bachelors of business administration (marketing)
University in India
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