Harpreet Kaur
Calgary,AB
Summary
Proven leader with a track record of enhancing customer satisfaction at Starbucks through effective problem-solving and active listening. Skilled in cash handling and call management, I excel in high-pressure environments, consistently delivering results that exceed employer expectations. My quick learning ability and time management skills have significantly contributed to operational success and customer loyalty.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2023 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Retail Merchandiser
Greenline Pharmacy and Supermarket
02.2023 - 07.2023
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
Customer Service Representative
Admonz Pvt Ltd
09.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Reliance Gas Station
Cashiers
04.2022 - 08.2022
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
Education
High School Diploma -
Portage Collage
Calgary, AB05.2024
Skills
- Customer-Oriented
- Quick Learner
- Time Management
- Customer Service
- Cleaning and sanitizing
- Product restocking
- Data Entry
- Call Management
- Problem-solving abilities
- Active Listening
Availability-Tuesday to Sunday(open time)
I am available at any time (day and night)
Volunteering community activities
Connect with neighbors to do planting and watering activities at the three towers community garden.
Timeline
Shift Supervisor
Starbucks
11.2023 - 03.2024
Retail Merchandiser
Greenline Pharmacy and Supermarket
02.2023 - 07.2023
Customer Service Representative
Admonz Pvt Ltd
09.2022 - 01.2023
Reliance Gas Station
Cashiers
04.2022 - 08.2022
High School Diploma -
Portage Collage
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