Harpreet Kaur
Brampton,Ontario
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart Supercentre
Mississauga, Ontario
12.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Cellular Sales Associate
Prairie Mobile Communications
Saskatoon, Saskatchewan
08.2023 - 06.2024
- Developed strategies for increasing customer loyalty through rewards programs and discounts.
- Provided accurate information about products, pricing, availability, product uses and services offered.
- Built relationships with customers by engaging them in friendly conversations.
- Maintained accurate records of all transactions for future reference purposes.
- Performed regular maintenance tasks such as dusting shelves or cleaning windows.
Sales Representative
Neo Financial
Brampton, Ontario
09.2022 - 06.2023
- Collaborated with marketing team to create promotional materials for products and services.
- Analyzed customer feedback to improve products and services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Education
2 Year Diploma - Business Accountancy
Humber Institute of Technology And Advanced Learning
Toronto, ON06-2022
Skills
- Data Collection
- Paperwork Processing
- Scheduling
- Information Security
- Data Entry
- Account updating
References
References available upon request.
Timeline
Cellular Sales Associate
Prairie Mobile Communications
08.2023 - 06.2024
Customer Service Representative
Walmart Supercentre
12.2022 - Current
Sales Representative
Neo Financial
09.2022 - 06.2023
2 Year Diploma - Business Accountancy
Humber Institute of Technology And Advanced Learning