Harpreet Kaur
Brampton,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Admin/Customer Service Representative
Camden Door Controls
12.2022 - 07.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed custom tools and scripts to automate routine tasks, freeing up valuable time for more in-depth analysis.
- Optimized resource allocation by prioritizing tasks based on risk assessment factors such as threat level or target significance.
- Conducted thorough assessments of adversary capabilities, incorporating historical context into current analyses.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Supported sales team by creating eye-catching promotional materials for client presentations.
- Tracked customer service cases and updated service software with customer information.
Inventory clerk
Home Depot
04.2022 - 01.2023
- Counting products and upload that in system
- Make sure that each and every product is on its place
- Scan and update data at the end of shift
- Make changes if needed
- Upload data in system.
Customer Service
Bell
05.2021 - 08.2021
- Answer inbound calls, emails, and chats from customers regarding products and services
- Handle customer inquiries, concerns, and complaints with professionalism and empathy
- Provide accurate information about products, services, billing, and technical support
- Diagnose and resolve technical issues related to Bell’s internet, phone, and TV services
- Escalate complex issues to higher support levels or specialized departments when necessary
- Follow up with customers to ensure their issues are resolved to their satisfaction
- Provide step-by-step instructions to customers for troubleshooting technical issues
- Assist with the setup and configuration of Bell equipment such as modems, routers, and set-top boxes
- Coordinate with technical support teams for complex problem resolution.
Education
BBA - Bussiness Management Human Resources
Lambton College of Applied Arts And Technology
Sarnia, ON04.2022
Skills
- Customer Service
- Customer Relations
- Data Entry
- Office Administration
- Microsoft Excel
- Supply and demand requirements
- Social Media Marketing
- Event Planning
Certification
- Dispatcher & Freight Broker Certification (Maze consultancy)
- Security License
- Licensed Mortgage Agent
Languages
English
Full Professional
Timeline
Office Admin/Customer Service Representative
Camden Door Controls
12.2022 - 07.2024
Inventory clerk
Home Depot
04.2022 - 01.2023
Customer Service
Bell
05.2021 - 08.2021
BBA - Bussiness Management Human Resources
Lambton College of Applied Arts And Technology
- Dispatcher & Freight Broker Certification (Maze consultancy)
- Security License
- Licensed Mortgage Agent
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