Harpreet Kaur
Hamilton,ON
Summary
Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Jr Control Analyst and Quality Analyst
Cancap Management(CIBC RESL MRTG Project)
01.2024 - Current
- Reviewing mortgage documentation and checking for accuracy
- Organizes work information, check and reconcile information and documentation to ensure accuracy and completeness.
- Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information and function as a problem-solving resource for more junior staff.
- Provide accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
- Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met.
- Flagging errors and sending back for final updates prior to approval
- Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
- Data entry, reviewing and verifying loan information and documentation for processing and/or further handling.
- Managing documentation to ensure that records are maintained in a proper manner.
- Analyzed quality and performance data to support operational decision-making.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed comprehensive training materials for new hires, fostering a culture of knowledge sharing and continuous learning within the team.
- Administered more than 15 internal quality audits and assessed results to inform corrective action measures.
- Evaluated the effectiveness of existing controls, recommending adjustments as needed to ensure continued compliance with regulations.
- Assisted in maintaining compliance with regulatory requirements through diligent monitoring and documentation efforts.
Senior Financial Services Representative and QA
CanCap Management
02.2020 - 01.2024
- Review credit history of applicant and assess ability to pay
- Update and maintain everyday record reports
- Complete opening and closing funding tasks and reports
- Train new team members with the company policies and procedures
- Advising and helping management applying new rules and policies as required
- Adjudicate loan applications based on credit worthiness and customer information
- Preparing and sending out loan contracts with 100% accuracy
- Adhere to service levels as determined by Management
- Identify fraudulent documents during the loan application process
- Take inbound and outbound calls
- Finalize funding packages
- Incorporate new policy and procedures fluidly so as not to disrupt workflow of the Department
- Consistently met or exceeded sales targets, contributing significantly to the team''s overall success.
- Built strong relationships with clients, fostering trust and loyalty through exceptional service.
- Analyzed quality and performance data to support operational decision-making.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Shift Manager (Jan 2017-Dec 2018), Assistant Manager (Jan 2019-Dec 2019)
Burger King
01.2017 - 12.2019
- Monitor and maintain micros POS system
- Interacting with customers, responding to customer inquiries
- Built loyal customer base through excellent customer service
- Regularly review product quality and search new vendors
- Train new or old employees on proper customer service practices
- Organize and Supervise shifts
- Checking inventory, ordering food material on weekly basis, entering invoices
- Making schedule for various shifts
- Helping Store manager with payroll submission
- Assist in conducting staff and daily pre-shift meetings
- Assist in new menu implantation
- Implement new company policies and procedures by developing plans and instructing staff
- Assist in any areas of restaurant when staffing constraints require identify employee weaknesses and refrain as necessary
- Follow restaurant policies and procedures, including those for cash handling and safety and security
Food Counter Attendant and Administrator
McDonalds
02.2016 - 12.2016
- Processed customer orders and accurately entered into order system.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Demonstrated knowledge and applied proper food handling standards.
- Collaborated with fellow team members to provide seamless service during peak hours.
- Monitored food supplies and notified management to restock limited inventories.
- Handled cash transactions accurately, contributing to overall financial accountability.
- Processed sales transactions using POS system.
- Established rapport with regular customers by remembering their preferences and engaging them in friendly conversation when appropriate.
- Implemented time management strategies to minimize wait times during high-volume periods.
- Relayed information about menu selections and featured products.
- Processed payments for orders and provided customers with change.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Engaged in suggestive selling and other sales techniques.
- Closing process including counting cash, making deposit, entering waste, operating ledgers, faxing documents and filing manually as well electronically etc.
Education
Office Administration Certificate Program -
Saskpolytechnic, Prince Albert Campus
Saskatchewan, Canada12.2016
Bachelors' of Science - Computer Science
K. M. V. College, Jalandhar
Punjab, India04.2014
Grade 12 - Non-Medical
K. M. V. College Jalandhar
Punjab, India04.2011
Skills
- Excellent Customer service
- Decision making Problem-solving Critical Thinking
- Fast-learner Professional Organized
- Friendly Co-operative Respectful to co-workers
- Punctual Reliable Detail Oriented
- Operational Efficiency Control testing
- Documentation Review Issue Resolution
- Staff Training Quality SOPs Development
References
- Ms. Mehakpal Kaur, Store Manager, Burger King, Prince Albert, +1 3064503348
- Mr. Kerry McDowell, Manager, Cancap management, +1 888-554-4192
- Ms Renee Scott, Supervisor, Cancap Management, +1 5872231847
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Investment Funds in Canada [November 2023]
Timeline
Jr Control Analyst and Quality Analyst
Cancap Management(CIBC RESL MRTG Project)
01.2024 - Current
Senior Financial Services Representative and QA
CanCap Management
02.2020 - 01.2024
Shift Manager (Jan 2017-Dec 2018), Assistant Manager (Jan 2019-Dec 2019)
Burger King
01.2017 - 12.2019
Food Counter Attendant and Administrator
McDonalds
02.2016 - 12.2016
Office Administration Certificate Program -
Saskpolytechnic, Prince Albert Campus
Bachelors' of Science - Computer Science
K. M. V. College, Jalandhar
Grade 12 - Non-Medical
K. M. V. College Jalandhar
Investment Funds in Canada [November 2023]
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