Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Harpreet Kaur

Toronto,ON

Summary

Highly skilled and customer-focused professional with expertise in technical support, customer service, and market analysis to make decisions effectively. Proficient in diagnosing and resolving technical issues, fostering positive relationships, and optimizing the customer experience. Dedicated to innovation, work with others, collaboration, and continuous learning with curiosity. Value learning new things and understanding the necessity of proper communication, which has helped gain valuable experience in Excel, Microsoft Office, Data Analytical and Reporting, Business Communication skills, Customer Relationship Management (CRM), Adaptability, Leadership skills, patience and empathy in customer interactions and Exceptional multitasking abilities with a focus on problem-solving. Flexible and adaptable to changing schedules and responsibilities and eager to learn.

Overview

5
5
years of professional experience

Work History

Customer Experience Manager

Reliance
04.2022 - 06.2023
  • Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft
  • Handles customer and Associate concerns and provides guidance as required
  • Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers
  • Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety
  • Oversees purchase, return and exchange transactions and assists with correction of errors where required, providing approvals, and verifying processes to meet Company guidelines
  • Ensures all EAS systems are functioning to standard, i.e
  • Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs
  • Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy
  • Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Customer Experience Associate

Reliance
08.2020 - 03.2022
  • Managing transactions with customers using cash registers
  • Answering customer questions and helping them with their needs
  • Rotating stock and checking for expired products
  • Assisting customers for amazing experience at store
  • Promoting different charity campaigns
  • Maintaining register security and integrity through diligent cash handling, adherence to relevant company policies and awareness of surroundings
  • Help customers complete purchases locate items and join them to reward programs to promote loyalty, satisfaction, and number of sales
  • Document payment history and assist with sound financial accounting
  • Handling Self-Checkout machine operations
  • Selling Walmart Rewards Mastercard
  • Efficiently processed new orders and near about 500 entries on daily basis with accuracy
  • Processed POS transactions including cash, credit, purchases, and refunds.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Worked diligently toward meeting or exceeding KPIs related to metrics such as average handle time, first call resolution, and overall customer satisfaction scores
  • Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries

Real Estate Sales Representative

360 Realtors
03.2018 - 06.2019
  • Leveraged strong communication and interpersonal skills to understand clients' needs and preferences in real estate transactions
  • Conducted thorough market research and analysis to provide clients with accurate information and guidance on property buying and selling decisions
  • Utilized technology platforms and tools to streamline home buying and selling process, enhancing efficiency and client satisfaction
  • Developed customized marketing strategies to promote properties and attract potential buyers, leveraging digital channels and social media platforms
  • Negotiated effectively on behalf of clients to achieve favorable outcomes in real estate transactions, maximizing value and minimizing risks.

Education

Human Resource and Business Management -

Algoma University
Canada
05.2024

B.Com (Honors) - Accounts, Business, Commercial Law, Economics.

Chandigarh University
India
03.2018

Skills

  • Innovation and Creativity
  • Time Management Negotiation Skills
  • Team-Oriented
  • Technical skills
  • Adaptability and Flexibility
  • Customer Service Skill Excellence
  • Internal Training
  • Technical Assistance Analytical Skills
  • Problem Solving
  • Empathy and Patience
  • Attention to details
  • Leadership
  • Teamwork
  • Account Management
  • Data Analytics

Availability

Full Time

Timeline

Customer Experience Manager

Reliance
04.2022 - 06.2023

Customer Experience Associate

Reliance
08.2020 - 03.2022

Real Estate Sales Representative

360 Realtors
03.2018 - 06.2019

Human Resource and Business Management -

Algoma University

B.Com (Honors) - Accounts, Business, Commercial Law, Economics.

Chandigarh University

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Harpreet Kaur