Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harpreet Kaur

LaSalle,QC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

VAS Agent (Computer Voice Operator)

EQUINOX
09.2022 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Accomplished multiple tasks within established timeframes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed team communications and information for meetings
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting

Customer Relations Associate

HGS
05.2022 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times and work in billing department.
  • Experience using computer applications Excel, Word, Outlook.
  • Maintain reliability,schedule compliance and performance metrics at the required level and strive to improve the same focus on FCR- First call Resolution.
  • Evaluate and analyze customer account information and recommend meaningful options,upsell products and services where appropriate ,to ensure customer benefits with variety of services from the client, there by positively effecting the revenue. Educate customers on existing products and services and promotion. Always leave the customer feeling good about the resolution provided.
  • Experience researching information using internet search engines.
  • Provide clients with information; Manage difficult situations with customers

Teacher

Greenways
01.2021 - 12.2021
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Differentiated instruction according to student skill level.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Enhanced lessons with smart board technology, iPads, and computers to address common core goals.

Agent Relationship Manager

Admission Overseas
09.2019 - 12.2020
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Generated new leads through various prospecting methods, presenting opportunities to sell services and build larger client base.
  • Addressed inquiries from clients and relationship management department team members.

Education

Master of Science - Information Technology

Punjab University
05.2018

Bachelor of Computer Applications - Computer Programing

Punjab University
05.2016

Skills

  • Teaching, Tutoring and Counseling
  • Relationship Building
  • Student Motivation and Engagement
  • Creative Problem Solving
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Adaptive Team Player
  • Customer Account Management
  • Phone Technical Support
  • Client Relations
  • Customer Service And Assistance
  • Cash Application
  • Accurate Payment Posting
  • Document Coordination

Languages

French
Professional Working
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

VAS Agent (Computer Voice Operator)

EQUINOX
09.2022 - 01.2023

Customer Relations Associate

HGS
05.2022 - 08.2022

Teacher

Greenways
01.2021 - 12.2021

Agent Relationship Manager

Admission Overseas
09.2019 - 12.2020

Master of Science - Information Technology

Punjab University

Bachelor of Computer Applications - Computer Programing

Punjab University

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Harpreet Kaur