Harpreet Kaur
London,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Mikes Pizza And Donair
11.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Executive
HDFC Bank
04.2014 - 12.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Streamlined communication channels for improved efficiency in handling customer concerns.
Education
Post-Degree Certificate - Business Information Architecture
Fanshawe College of Applied Arts And Technology
London, ON04.2021
Master of Science - Computer And Engineering Technician Access
Chandigarh University
Mohali, India04.2014
Skills
- Report Generation
- Product Knowledge
- Data Entry
- Information Security
- Complaint Resolution
- Account Updating
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Mikes Pizza And Donair
11.2019 - Current
Customer Service Executive
HDFC Bank
04.2014 - 12.2018
Post-Degree Certificate - Business Information Architecture
Fanshawe College of Applied Arts And Technology
Master of Science - Computer And Engineering Technician Access
Chandigarh University
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