HARPREET KAUR
Brampton,Ontario
Summary
Seeking a challenging, career oriented opportunity utilizing experience in customer service, accounting, training and office administration. I want to Grow with the company, have an understanding of each department, eventually become a corporate trainer or manager. I am an ambitious, hard-working, fast learning individual committed to excellence, whom will be an asset to your company.
Overview
3
3
years of professional experience
Work History
Server
Sweet India Restaurant
09.2023 - 12.2023
- Provided Exceptional Customer Service In A Fast-Paced Environment. Took Orders, Served Food And Beverages, And Ensured Guest Satisfaction. Collaborated With Kitchen Staff To Ensure Timely Delivery Of Orders. Managed Cash Transactions And Accurately Handled Payments. Maintained Cleanliness And Organization In The Dining Area. Communicated Effectively With Team Members To Meet And Exceed Customer Expectations.
Collections Representative
Nibodhah
06.2022 - 06.2023
- Reduced aged accounts by collecting on approximately 150 accounts daily. Created repayment plans based on account holders' financial status and repayment abilities. Placed outbound collections calls daily to approximately 200 accountholders. Recovered lost revenue by persistently reaching out to customers with past due accounts. Resolved balance errors using accounting software. Followed fair debt practices and regulatory guidelines when managing collections process. Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Cashier
Smart Bazaar
02.2021 - 06.2022
- Kept Well-Stocked Cashier Lanes And Store Shelves To Promote Strong Sales • Checked Customer Prices And Processed Sales By Scanning Barcodes • Credit Cards, Checks, Gift Cards, And Coupons Were All Processed By Me • Collaborated With Manager To Resolve Issues And Address Customer Concerns.
Education
Diploma - Human Resource And Business Management
Algoma University
Brampton, ON12.2024
Bachelor of Commerce - Accounting
Sanatan Dharma College
07.2022
Skills
- Call center management experience AS400, Windows XP, Microsoft, Excel, Filenet, Accruint,
- Conflict resolution proficiency
- High customer service standards
- Employee relations specialist
- Customer service management expertise
- Strong problem solving ability
- Training manual contributor
- Proficient with Microsoft Office Suite
- Customer Relationship Management software (CRM)
- Telemation e-CRM
- Adept in automated attendant systems
Skills
Customer Satisfaction, Accounts Payable/Receivable, Expense Control, Client Relations, Account Management, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, Customer Needs Assessment, Product Development, CRM Systems, Customer Service, Domestic and International Experience, Internal Auditing, Weekly Payroll, Lead Development, Marketing, MBA, Project Management, Reporting, Sales, Statement Billings, Tax Preparation, Territory Sales Experience, Multi-Task Management, Budgeting, Business Development, Customer Satisfaction, Accounts Payable/Receivable, Expense Control, Client Relations, Account Management, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, Customer Needs Assessment, Product Development, CRM Systems, Customer Service, Domestic and International Experience, Internal Auditing, Weekly Payroll, Lead Development, Marketing, MBA, Project Management, Reporting, Sales, Statement Billings, Tax Preparation, Territory Sales Experience, Multi-Task Management, Budgeting, Business Development
Timeline
Server
Sweet India Restaurant
09.2023 - 12.2023
Collections Representative
Nibodhah
06.2022 - 06.2023
Cashier
Smart Bazaar
02.2021 - 06.2022
Diploma - Human Resource And Business Management
Algoma University
Bachelor of Commerce - Accounting
Sanatan Dharma College
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