Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harpreet Kaur

Brampton

Summary

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Proven ability to listen attentively, solve problems quickly and efficiently, and create high quality professional relationships with callers, staff and company.

Overview

5
5
years of professional experience

Work History

Overnight Support Manager

Walmart
Orangeville ontario
01.2019 - Current
  • Organize and motivate team members in their day to day work.
  • Trained new employees and provided positive reinforcement when evaluating completed work.
  • Worked with other support manager to determine overnight operations effectiveness in meeting overall group objectives.
  • Supervised promotional activities that were designed to drive sales and generate excitement.
  • Managed scheduling, workload assignments and coverage for night staff.
  • Responding to escalated customer support issues.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.

Customer Service Representative

Rogers Communications
04.2021 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Stock Room Associate

Ardene
02.2021 - 12.2022
  • Shelved new and returned inventory according to proper storage procedures.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
  • Maintained fitness in order to move merchandise efficiently and safely.

Education

BBA - Business Administration

Yorkville University
Vaughan, ON
12.2021

High School Diploma -

Christ King Convent School
Kapurthala, Punjab, India
05.2018

Skills

  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Performance Management
  • proficient in microsoft word, powerpoint, Excel and outlook
  • Staff Training
  • Quick learner
  • Budget Management
  • Problem-Solving
  • Performance Evaluations

Languages

English
Full Professional
Punjabi
Native or Bilingual
French
Elementary

Timeline

Customer Service Representative

Rogers Communications
04.2021 - 07.2023

Stock Room Associate

Ardene
02.2021 - 12.2022

Overnight Support Manager

Walmart
01.2019 - Current

BBA - Business Administration

Yorkville University

High School Diploma -

Christ King Convent School

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Harpreet Kaur