Harpreet Kaur
North York,ON
Summary
Result –oriented & effective communicator with excellent interpersonal & relationship management skills.
My core competencies include Work Force Administration, Statutory Compliance, Office Management, General Administration, Banking Transactions, Cross-functional Coordination, Reports/Documentation, Back End Operations, Business Development, Customer Relationship Management, Accountancy and Strong Interpersonal Skills.
Being a dedicated and focused individual, I am determined to add value to the organization, I work for, through my exceptional knowledge and learning ability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Tutor
Georgian@ILAC
10.2023 - Current
- Provided academic assistance to 1000+ students, addressing subject-specific problems to enhance student achievement.
- Utilized diverse teaching techniques to boost grades, foster confidence, and improve test skills.
- Implemented time management initiatives for enhanced study skills, offering flexible in-person, online, and instant tutor appointment options.
Accounting Clerk
Palmer Leslie
06.2023 - 08.2023
- Applied accurate codes to invoices, files, and receipts for organized and searchable records.
- Reconciled credit card and bank statements to ensure accounting accuracy.
- Utilized QBO accounting software to prepare weekly and monthly financial reports and processed monthly bookkeeping entries.
Customer Service Representative
Satnam Electronics And Gift Center
01.2021 - 12.2022
- Built positive rapport for high customer satisfaction, driving increased 100% client engagement.
- Onboarded and trained customer representatives to achieve performance and service goals.
- Handled inquiries courteously, actively listened to 1000+ customers, and demonstrated effective problem-solving skills while updating account information for accurate customer records.
Manager of Operations
Satnam Electronics And Gift Center
01.2020 - 12.2022
- Established effective communication among unit staff and leadership, reducing miscommunications and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Collaborated with vendors and suppliers to manage budgets efficiently, and trained new employees on protocols and customer service standards.
Education
Post Graduate Certificate in Human Resource - Management & Business
Georgian@ILAC
Toronto, ON04.2024
Masters in Accounting And Finance - Accounting And Finance
Guru Nanak Dev University
Punjab, India07.2019
Honors In Banking And Finance - Banking And Finance
Guru Nanak Dev University
Punjab, India06.2017
Bachelor of Accounting - Accounting And Finance
Guru Nanak Dev University
Punjab, India06.2017
Skills
- Data Management
- Invoicing and Collections
- Recordkeeping
- Classroom Management
- Online Tutoring
- Verbal and Written Communication
- Call Management
- Report Generation
- Product Knowledge
- Microsoft Outlook
- Appointment Scheduling
- Performance Management
- Customer Service Management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
- Workers Health and Safety Awareness, Ontario issues on May 09, 2023
- AODA Workplace wellbeing Ontario Issues on May 23,2023
Timeline
Student Tutor
Georgian@ILAC
10.2023 - Current
Accounting Clerk
Palmer Leslie
06.2023 - 08.2023
Customer Service Representative
Satnam Electronics And Gift Center
01.2021 - 12.2022
Manager of Operations
Satnam Electronics And Gift Center
01.2020 - 12.2022
Post Graduate Certificate in Human Resource - Management & Business
Georgian@ILAC
Masters in Accounting And Finance - Accounting And Finance
Guru Nanak Dev University
Honors In Banking And Finance - Banking And Finance
Guru Nanak Dev University
Bachelor of Accounting - Accounting And Finance
Guru Nanak Dev University
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